Navigate to your Zendesk admin home. https://<your username>/admin/home

Add your the instant messaging channels through which you want to accept customer tickets

Click "Text" to set up a phone number to receive customer tickets through texts

You'll get a phone number through which your customers can text their issues.

Set up your Facebook page to accept customer tickets 

You don't have any Facebook Pages configured yet.  Add your first Facebook Page.

Click "Add your first Twitter account." to accept tickets through your Twitter account. 

Set up Talk Professional to accept tickets through voice calls

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Talk Professional
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Enable Talk
Enabling Talk allows agents to make themselves available to answer calls. Your phone number can accept voicemails with this setting disabled.
Maximum queue size
New calls that exceed this limit are directed to voicemail.
5
Maximum queue wait time
Callers who wait longer than this limit are directed to voicemail. Callers can also dial 1 at any time to leave a voicemail.
1
New live call recordings are public?
Enabling this option allows the requester to see recordings from live calls that are added to tickets.
Agent confirmation when forwarding?
Enabling confirmation requires agents to press a key to answer calls forwarded to their phones. This prevents calls from forwarding to an agent's personal voicemail if they do not take the call.
Save

You'll get an email address to which your customers can send their tickets.

Email
Support addresses

Zendesk supports an unlimited number of email addresses. Emails sent to any of these email addresses become tickets. Learn more

Support addresses need to be configured before sending and receiving email. Check out these articles for help on setting up your Support address:

Forward incoming email to Zendesk Support
Allowing Zendesk to send email on behalf of your email domain

Add address
Address
Name
edit
support@freelance267.zendesk.com
Freelance
Zendesk Support address
Send email via Gmail
 Enable

Send responses via Gmail servers for authenticated addresses utilizing the Gmail Connector. Deselect this feature if you see rate limit warnings from either Gmail or Zendesk.

Rich content in email
 Enable

By default, Zendesk Support reads the HTML part of incoming email and displays rich content in resulting tickets and comments. Images and formatting in email will appear in comments in tickets. If you prefer to see plain text messages, disable this option.

Accept wildcard emails
 Enable

Enables users to create tickets by sending email to any variation of your default Zendesk Support address: support@freelance267.zendesk.com. That is, the 'support' part can be anything. Learn more

Personalized email replies
 Enable

When enabled, the reply address includes the name of the agent or the end user who is replying.
For example, when an agent adds a public comment to a ticket, the notification email to the customer includes the name of the agent in the reply address.

Gmail Go-to Actions
 Enable

When enabled, agents and end users will have buttons in their Gmail inbox that enable them to take quick actions, without opening emails.

Email templates

Edit these email templates to customize the text and layout of email notifications. Do not remove the {{content}} placeholder.

If you set up Zendesk Support to be email-only, remember to remove the {{ticket.link}} placeholder from any triggers that notify users.

 Show user profile photos in emails
HTML template
Sorry, email template customizati

You've now successfully set all the channels to accept customer tickets!