Archive a Duplicate Service Request

This guide provides a straightforward process for archiving duplicate service requests in the NetVendor Maintenance app, ensuring efficient management of service requests. By following the steps outlined, users can quickly eliminate redundancy, streamline their workflow, and maintain organized records. Viewing this guide will help users save time and reduce confusion in their service management tasks.

Craig Bartholomew
15 steps
2 minutes

Navigate to [https://app.servusconnect.com/app](https://app.servusconnect.com/app)

From your dashboard you will go to the New Requests.

Click in the area for New Requests.

This will take you to all new requests, where you notice that there are two requests that are the same.

Click on one of the requests to open it.

Go to the notes filed and click to begin adding a note.

Add a note that explains why you are archiving this request.

Click on POST

Now that you have added a reason that you are archiving, scroll to the top of the page

Tap on the dropdown carrot nest to the accept button. This will open other options that you can take.

Click on Archive.

Click Confirm

Go back to your requests tab.

And you will see that the request is now gone.

Archiving a request will skip the review process and directly archive the request. This step should only be completed when there is a duplicate request or other approved reason to not send a survey to the resident.