The Virtual Venue released on February 17th, 2025. To use this feature in your event, go to Software Settings &gt; Landing Page Content &gt; and click "Try the new version" link at the top of the page.

**Note:** If you have started selling tickets you will not be able to switch versions until your next event.

**Scroll down to view these steps with the Legacy version**

Below is the only change to the new release on this page called "Countdown Clock"

Click "Countdown Clock Display settings for the auction page countdown clock."

Countdown Clock Display settings for the auction page countdown clock.

There are 3 options for the Countdown Clock:

- Always
- Show at HH:MM:SS Remaining
- Don't Show

Show at HH:MM:SS Remaining will allow you to choose the "Countdown to Date/Time" and the "Show When Time Remins"

To view your countdown clock on the bid site, go to Event Central &gt; Landing Page

Once on the Landing page click "See All Items" in your auction preview section.

In the top right corner you'll find the Time Remaining

Click "General Event Details"

- **Time Zone** - What time zone is your organization in? This setting will allow the bid site to have an accurate time zone for item closing times and start times.
- **Max Bidding** - Do you want to allow your bidders to place a Max Bid on a silent item?
- **Event Start Date & Time** - What time do you want your event to open? This specific start time will automatically open the bidding site and allow bidding on active items.

General Event Details 
Event date, max bidding on/off, timezone, etc.
Event Support Date: March 10, 2023
To change the event closing date or the Event Support date, submit a support request.
Time Zone
America/Detroit (EST -5)
America/Indiana/Indianapolis (EST -5)
America/Indiana/Marengo (EST -5)
America/Indiana/Petersburg (EST -5)
America/Indiana/Vevay (EST -5)
America/Indiana/Vincennes (EST -5)
America/Indiana/Winamac (EST -5)
America/Kentucky/Louisville (EST -5)
America/Kentucky/Monticello (EST -5)
America/New_York (EST -5)
America/Chicago (CST -6)
America/Indiana/Knox (CST -6)
America/Indiana/Tell_City (CST -6)
America/Menominee (CST -6)
America/North_Dakota/Beulah (CST -6)
America/North_Dakota/Center (CST -6)
America/North_Dakota/New_Salem (CST -6)
America/Boise (MST -7)
America/Denver (MST -7)
America/Phoenix (MST -7)
America/Los_Angeles (PST -8)
America/Anchorage (AKST -9)
America/Juneau (AKST -9)
America/Metlakatla (AKST -9)
America/Nome (AKST -9)
America/Sitka (AKST -9)
America/Yakutat (AKST -9)
America/Adak (HST -10)
Pacific/Honolulu (HST -10)
Do you wish to use Max Bidding? 
Yes
No
Event Start Date/Time: February 8, 2023
To open the auction early and allow bidding, click here.
Bidder Settings 
Registration settings, address and CC requirements, etc.
Butler Settings 
Butler login and customized welcome message.
Payment 
Payment types, credit card fees, tax preferences.
FMV Settings 
Show/hide settings on bidding site related to FMV.
Custom Content 
Content in your application where you can modify or add your own language.
Goals 
Auction Goals (silent/live).

Click "Bidder Settings"

- **Register to Bid Settings:** In this section you have the option to:
  - Turn on or hide the Register Now button
  - Enable Text to Register
  - Allow mobile check in
  - Require addresses
  - Require credit card information
  - Option to enter the bidder number you want the system to start with when assigning registration bid numbers
  - Customize the welcome email sent to bidders when they complete registration. *Shortcodes can not be used in this message.*

Register to Bid - Customize Welcome Email 
 Use AuctionGPT to help with your content!

*Note: Shortcodes can not be used in this email. Personal Access Link and Bidder Number (if you have silent or live items in your account) will automatically be included. Click here for details.

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Customize welcome email when an individual registers from the landing page.

Characters : 75

Click "Butler Settings"

- **Butler Login Details** - This information is a separate login for the Butler. You can log in to <https://cbo.io/butler> with the email and password that was set up for the user account. When you log in using that link, you will only have access to the Butler. This is perfect to share with your volunteers for check-in and check-out.
- **Custom Welcome Text** - This is a welcome text that your bidders will receive when they register themselves or are checked in through the butler. You can use shortcodes in this text to customize your message even more. We recommend including the \[u\] which is the bidding URL that allows your bidders to click the link to access the bidding site.



Custom Welcome Text

A welcome text is sent to guests when they check into the event. You can customize the message from the default below this help info.

We recommend you include their direct login link by using a custom shortcode [u]. When the message is sent, we will replace the [u] with the guest's custom login link.

Available Shortcodes: Must INCLUDE brackets [ ] as shown below. Tip: copy and paste the codes into your message.

[b] = Bidder Number (10characters)
[f] = First Name (32characters)
[l] = Last Name (42characters)
[u] = Bidding URL (21 characters)
[t] = Table Name/Number (30 characters - default, no bidders currently)



Special Notes:

Spaces are not included before or after shortcodes. Add them as you see fit.
Note: The [t] shortcode will look like: You are seated at table 12
If you do not enter any custom message, the default message sent will be "Welcome! Tap here to bid: [u] [t]"
Please make sure that you enter spaces on both sides of the [u] shortcode. Do not add any character, including punctuation, immediately before or after. i.e. DO: [u] (space before and after) DON'T:[u]. (no space between colon and first bracket or between second bracket and period)
We suggest adding at least one bidder under>manage bidders. If there are no bidders in the system the shortcode characters are set to a system default number.
Text Message Example:
Welcome! Tap on the link to bid. [u] If you have any questions, please see a volunteer. Have a great night!

To learn more about S.H.A.F.T. censored SMS text compliance.



You have 139 of 160 character remaining (the rest is used by ClickBid Mobile Bidding).
 Use AuctionGPT to help with your content!

Click "Payment"

- **Payment Method** - Please choose BidKit Payments to use our Credit Card processor. Choosing BidKit Payments will allow you to create your Merchant Account and enable your credit card charging.
- **Other Payment Type Text** - This is for the 'other' payment method you can process the payment as through the Butler. For example, you can add 'School Account' or 'Club Account' if you are allowing your bidder/donors to process payment in another form outside the admin.
- **Sales Tax** - This setting is for entering the percentage of tax you would like to charge on items. Enter in the amount as a whole number. Note, if you are charging sales tax on items, you also have a setting at the item level that needs to be turned on. This will allow the system to charge sales tax on specific items.
- **Tax Calculation** - This is the setting for how to calculate tax. You can either charge tax on the full purchase price, or the FMV. This setting is up to your organization. It is highly recommended to seek advice from a professional regarding tax calculations.
- **Capture CC Fees** - Please enter in the whole number percentage you would like to charge credit card fees to your bidders. We recommend charging 3.63% to ensure you receive your full purchase price or donation amount and to avoid rounding errors.
- **CC Fees Description** - This setting will change the wording for the credit card fees on the bidder receipts. The default text is 'This helps cover our credit card fees.'
- **Allow Guests to Optout of CC Fees?** - This setting allows you to let your bidders opt out of the credit card fees, or not. If you turn it to YES with a percentage, the bidder will have the option to cover or not. If you have this set to NO with a percentage, the bidder will automatically have to cover the fees and will not have the option to opt out.

Merchant Registration

Click the Merchant Registration button to configure your merchant account and start accepting credit card payments.

Credit Card Charging: DISABLED

Payouts: DISABLED

To order laptop card swipers or view swiper receipts, click here.

"Payment" continued

- **Silent Auction Winning Text Messages** - This setting allows ClickBid to automatically send any winning bidders of a silent or blind item a message to pay for their items. The \[p\] will bring the bidder to a payment screen to pay for all their winning items.
- **Guests can checkout from phone?** - This setting allows your bidders to check themselves out on any device. If you have this setting turned to NO, your bidders will not be able to process payment or check themselves out. 
- **Show Double the Donation at bidder checkout?** - This is our Double the Donation setting that allows your bidders to see if their employer can double their donation. You must have a double the donation account to enable this setting. 
- **Bidder Checkout Donation Item** - This setting allows the system to ask the bidder if they would like to donate to the selected donation item when checking themselves out. When selecting a donation item and the bidder has not previously donated, the system will ask them if they would like to make a donation before checking out. The selected donation item is the item their funds will go towards if a donation is submitted. 
- **Butler Bidder Checkout Donation Item**- This setting allows the butler tool to ask the bidder if they would like to submit a donation when being checked out through the Butler and they have not previously donated. The selected donation item at this setting is the item the bidder's funds will go towards if a donation is submitted. If more than one donation item is selected, the bidder will have an option to donate to and the volunteer checking out the bidder will ask which fund they would like to donate to. 
- **Charge CC at time Quantity Bid is Placed?** - This setting allows the system to automatically charge a bidder's card when they purchase a quantity item type. Ex: Raffle tickets, wine pulls. You can have the bidder's payment automatically collected if the bidder already has a card on file. We suggest NOT using this feature if you are choosing to not require credit cards. 

Send Silent Auction Winning Text Messages
Yes
No
Silent Auction Winning Text Messages 
80 characters remaining

The shortcode [p] can be used to send the bidder directly to the payment page.

Guests can checkout from phone? 
Yes
No
Show Double the Donation at checkout? 
No
(Signup form available here.)
Butler Bidder Checkout Donation Item 
None
Fund a Need(124)
Paddle Raise(126)
Ctrl-click to select multiple items
Bidder Checkout Donation Item 
None
Fund a Need(124)
Paddle Raise(126)
Ctrl-click to select multiple items
Charge CC at time Quantity bid is placed?
No
Yes

Click "FMV Settings"

- **Show Fair Market Value within the preview?** - This setting will turn on/off the FMV for the auction preview on the landing page. This setting will also turn on/off the FMV for the item share link as well.
- **Show Fair Market Value on Browse Page?** - This setting will turn on/off the FMV for the bidding site. 
- **Show Fair Market Value on Receipts?** - This setting will turn on/off the FMV for bidder receipts. 

General Event Details 
Event date, max bidding on/off, timezone, etc.
Event Support Date: March 10, 2023
To change the event closing date or the Event Support date, submit a support request.
Time Zone
America/Detroit (EST -5)
America/Indiana/Indianapolis (EST -5)
America/Indiana/Marengo (EST -5)
America/Indiana/Petersburg (EST -5)
America/Indiana/Vevay (EST -5)
America/Indiana/Vincennes (EST -5)
America/Indiana/Winamac (EST -5)
America/Kentucky/Louisville (EST -5)
America/Kentucky/Monticello (EST -5)
America/New_York (EST -5)
America/Chicago (CST -6)
America/Indiana/Knox (CST -6)
America/Indiana/Tell_City (CST -6)
America/Menominee (CST -6)
America/North_Dakota/Beulah (CST -6)
America/North_Dakota/Center (CST -6)
America/North_Dakota/New_Salem (CST -6)
America/Boise (MST -7)
America/Denver (MST -7)
America/Phoenix (MST -7)
America/Los_Angeles (PST -8)
America/Anchorage (AKST -9)
America/Juneau (AKST -9)
America/Metlakatla (AKST -9)
America/Nome (AKST -9)
America/Sitka (AKST -9)
America/Yakutat (AKST -9)
America/Adak (HST -10)
Pacific/Honolulu (HST -10)
Do you wish to use Max Bidding? 
Yes
No
Event Start Date/Time: February 8, 2023
To open the auction early and allow bidding, click here.
Bidder Settings 
Registration settings, address and CC requirements, etc.
Allow Bidder Registration? 

Yes
No
Enable Text to Register 

Yes
No
Allow Mobile Check-In (start at time below) 

Reset
Require Address? 

Yes
No
Require Credit Card Info? 

Yes
No
Starting Bidder Number 

Register to Bid - Customize Welcome Email 
 Use AuctionGPT to help with your content!

*Note: Shortcodes can not be used in this email. Personal Access Link and Bidder Number (if you have silent or live items in your account) will automatically be included. Click here for details.

Fullscreen
Bold
Italic
Underline
Strikethrough
Font Size
8
9
10
11
12
14
18
24
30
36
48
60
72
96
Text Color
Background Color
Paragraph Style
Gray
Bordered
Spaced
Uppercase
Paragraph Format

Normal

Heading 1
Heading 2
Heading 3
Heading 4
Code
Align
Align Left
Align Center
Align

Click "Custom Content"

- **Statement Footer** - This setting will appear at the bottom of your bidder receipts. This is a great spot to add a thank you message, Tax ID information, any contact information, or any other important information you want to show up on the bidder receipt.
- **Terms** - This setting will appear when the bidder logs into the bid site but before they bid on any items. This is a good spot to add any terms and conditions, any item shipping/ pickup information, all sales final, any age requirements regarding items, or any other important information regarding your event or auction items.

This is a sample statement footer and is a great spot to add the Tax ID information.

Click "Goals"

- **Set the Silent Auction Goal** - This setting is for your reference and reporting only. This setting will show up during any goal reporting and the In Event Dashboard. This will not be shown to the bidders. 
- **Set the Live Auction Goal** - This setting is for your reference and reporting only. This setting will show up during any goal reporting and the In Event Dashboard. This will not be shown to the bidders.

Auction Settings and Countdown Clock VV

Virtual Venue

Legacy