Navigate to your Dashboard and login using the Dashboard Credentials provided.

The **Auto Routing** feature helps a brand enable **automatic routing** of tickets among its agents.

**Auto Routing** settings can be accessed by navigating to : Settings &gt; Support Inbox &gt; Auto Routing

**Enable Auto Routing** : \
If the toggle is switched on, as the tickets are generated, they will get assigned to the agents on a round-robin basis.

**Enable Auto Routing :** 

If the toggle is switched off, the new tickets need to be assigned by the Admin to the agents manually.

**Admin Routing** : If the Admin needs to be included in the automatic routing of tickets, then this toggle should be switched on.\
\
If the Admin routing is switched off, then the tickets will be routed between the agents only and the Admin will not be included

Where can the Admin and Agents be able to access their tickets ?\
\
Admin & Agents can access their tickets by navigating to **Support Inbox &gt; All Views**

**My Open Tickets** : will show all the tickets that has been assigned to a particular person, be it Admin or Agent\
\
If ***Auto Assign toggle is off***, \
An Admin can find all the **New and Unassigned tickets** under the view '**Unassigned Tickets'**

Mybusinessonbot

Scribe

This guide explains the Auto Routing functionality on BusinessOnBot dashboard