Navigate to [https://coaching.soundingboardinc.com](https://coaching.soundingboardinc.com/auth) and log in as a coach.

This article outlines when additional information and additional features are in place for session cancellations, focusing on the coaches' experience. For further details, see [Rescheduling or Cancelling a Session](/hc/en-us/articles/4406554245659).

**Cancellation Additional Features**

Admins can choose to enable a stricter cancellation policy if they so desire. If these features are enabled, the engagement user experience is -

- Sessions cancelled within 24 hours of the session date/time (late cancellation) will be forfeited and deducted from the total session count.
  - Exception: if the coach needs to cancel the session within 24 hours, the coachee will be able to utilize the cancelled session before the end of their engagement (based on the session cancellation reason).
- Sessions cannot be rescheduled within 24 hours of the session date/time, and will need to be cancelled.

*Note: If the stricter cancellation policy is **not** in place, sessions can be cancelled and rescheduled at any time.*

**Cancellation Notifications**

When sessions are cancelled by coachees, coaches will receive an email notification alerting them, and they will also see a notification in-app.

- Click 🔔 (**bell icon**)
- Click "**View**" for more information

**Cancellation Notifications**

When sessions are cancelled by coachees, coaches will receive an email notification alerting them, and they will also see a notification in-app.

- Click 🔔 (**bell icon**)

**Cancellation Information**

Coaches will see the **Reason** for the cancellation and further details about the cancellation. To see further information about this coachee's cancelled session - 

- Click "**VIEW CANCELLED SESSIONS**"

**Cancelled Sessions**

To see all the coachee's cancelled sessions -

- Navigate to the "**Cancelled**" tab

**Invoicing**

Coaches who utilize Sounding Board for [invoicing](https://soundingboardinc.zendesk.com/hc/en-us/articles/4492227970203-Coach-Invoicing) will automatically be paid at half rate on their invoice when a coachee has a late cancellation (within 24 hours of the session time). No action is required for this to appear on the invoice.

Soundingboardinc

This guide provides coaches with information on session cancellations in the Sounding Board platform. It explains additional features and policies related to cancellations, including rescheduling, notifications, and invoicing. Coaches can learn how to navigate the platform to view cancelled sessions and understand the reason behind the cancellation. This guide is essential for coaches who want to effectively manage and handle cancellations.