Navigate to Email/SMS Content. This is where you can configure the settings of any pre-stay and post-stay emails/SMS that you would like to be sent to your guests.

Email Type  -  This can be a follow up email sent after a stay/event, pre-stay sent before a stay event or if you utilise provisional bookings, you can send a provisional booking reminder.

Event Follow Up
Event Pre Arrival
Follow Up
Pre Stay
Provisional Booking Reminder
Stay Over

Email Template  -  Whichever email type you choose this will show all templates you have in the system under this type.

Test invoice auto send
test
Post Stay
Sadly stays don't last forever

From Email  -  These Emails will be sent from our generic [noreply@hopsoftware.com](mailto:noreply@hopsoftware.com) unless you have set up your own SMTP server. You can set up your own SMTP Server by going to Administration &gt; SMTP Server.

Time Period in Days  -  Add the number of days before/after you want the email to be sent.

Correspondence Type  -  If you use SMS, you can select if this apply to Email/SMS or both.

All
Email
Email and Push Notification
Email and Sms
Push Notification
Sms
Sms and Push Notification

Time to Send  -  Select a time for the system to send the email, this a 24 hour format so 9pm would be 21.00

The tick box for Only Send Email/Sms If Rate Plan Template Matches? enables you to select different email templates for specific rate plans if you have different ones depending on the rate plan and make sure it will only send the correct template.

You would need to make sure you have the correct email template set up in your rate plans to utilise this.

The active tick box means the content will be active, you would choose not to tick this if you do not want this particular email to be sent currently. You can make it active at any time.  

Click Save once finished.

To delete one, click on the res bin icon and confirm. once deleted these cannot be retrieved.

You can amend them by clicking on the name in the type Column.

Creating a Follow-Up Email/SMS Template.