Navigate to [https://eu.engage.app/home](https://eu.engage.app/home)

Enter the an email into the "Queue emails" field.

None
Would you like me to help you around our website? Cobrowsing will let me see what you are looking at within the ^^companyLabel^^ website. Don't worry, we can't see your desktop, or any other tab that you have open. All sensitive information is masked too. You can cancel the session at any time, and you remain in control.
Thanks for chatting today! I hope all your questions have been answered! It's been a pleasure. Best wishes, ^^userFirstName^^
Hello! You're through to ^^queueLabel^^. My name is ^^userFirstName^^. How may I help you?
Hello! Welcome to the ^^companyLabel^^ website. My name is ^^userFirstName^^. How may I help you?
Are you still there? If you need any more help, please ask. You can always email us back later: ^^userEmail^^
Hello, welcome to ABC, my name is ^^userFirstName^^ which product are you interested in?
Would you like a video call? If so, we can escalate to a video session. This will let you see my camera feed.
Please may you wait briefly, while I talk to my supervisor? I'll be back shortly. Thanks!

Click "Move to selected" (repeat for any extra groups)

Creating a Queue