The first step in setting up your profile is navigating to our platform. You can access our platform by visiting the following web address: <https://cai.convirza.com/login>

Click on the "Group" breadcrumb option if you want to see insights for a particular group.

Convirza Production
> Groups 3
> Subgroups 0

Click on "Dashoard" and select your preferred data date range.

Click on the "Based on Scorecard" dropdown menu to select the scorecard for the data which you want to view.

Below are the grids you will find:

1.Scorecard Table\
2.Conversation Analytics\
3.Top Referring Sites\
4.Funnel of Conversion\
5.Campaigns with Highest Traffic

Click "Selected Groups

Convirza Production
> Groups 3
> Subgroups 0
Joe richards

Dashboard

Today
Week
Month
Quarter
Year
Date Range

PERIOD IS 04/01..."

Selected Groups

Convirza Production
> Groups 3
> Subgroups 0
Joe richards

Dashboard

Today
Week
Month
Quarter
Year
Date Range

PERIOD IS 04/01/2024 - 04/30/2024

Insights Analytics

BASED ON SCORECARD

Scorecard table 

18
points

COMPOSITE INSIGHTS

40%
CONNECT
Company Name
51.6
Agent Name
51.1
Ask for Caller Name
31.7
Assume Ownership
13.4
Tone
52.2
13%
LISTEN & ACKNOWLEDGE
Determine Needs
7.5
Full Recap
0.0
Existing Customer
31.7
17%
BUILDING VALUE
Build Credibility
1.6
Professionally End the Call
32.8
3%
COMMITMENT
Upsell
2.7
Conversation analytics
352
TOTAL CONVERSATIONS
316
UNIQUE CONVERSATIONS
329
ANSWERED CONVERSATIONS
23
MISSED CONVERSATIONS

Conversation breakdown

Campaigns with highest traffic

Top referring sites

No Data

Funnel of conversion

No Data

The Dashboard is an informational view, or an agregate of combined data. For more specific data needs, you will want to refer to the Reports tab.

Dashboard walkthrough