Click on the green menu - Configuration - Automatic mails - Pre-arrival and post-stay emails.

Alert! If you're not comfortable with e-mail editing involving the use of tags, we offer the Reservit Premium service. We can then configure your e-mail for you.

'Add Cc recipients in'' enables you to copy the customer's post-stay email to the email address of your choice. Please note that the client can see this address when they receive the email.

''Add Bcc recipients'' lets you copy one or more e-mail addresses of your choice into the customer's post-stay email. This address will not be visible to the client upon receipt of the e-mail.

Choose the number of days after the customer's departure to send the e-mail. If you want the e-mail to be sent on the day the customer leaves, enter 0.

Select the time that you want the email sent. The time chosen will be the geographical location of your establishment.

The "Subject" field lets you personalize the subject of the email. For example, if you want to set the name of the client who made the booking, you can choose the tag 'paxname'. The customer's name will then be automatically personalized.

Several tags are available for the "Subject" area. Our recommendation is a maximum of two. 

You can then write your e-mail using the various tags offered to make your e-mails personalized. You can also easily add images and links. Your text can also be formatted according to the fonts available (it is not possible to add fonts).

Tip! You can add an attachment to your e-mail. 

Once the e-mail has been created and customized, you can preview it by clicking on the eye. 

You can then use the radio button to quickly enable or disable e-mail delivery.

Finally, don't forget to save your changes by clicking on "SAVE".

If you'd like an e-mail with a lot of visuals and a lot of personalization, that's perfectly possible. You'll need to import your e-mail in HTML format.

Si vous souhaitez un courriel reprenant des visuels nombreux et une personnalisation très importante, cela est tout à fait possible. Il vous faudra importer votre courriel au format HTML. 

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This guide provides step-by-step instructions on how to edit pre and post-stay emails in a multi-establishment CRS. It covers topics such as adding CC and BCC recipients, choosing the timing of the email, personalizing the subject and content using tags, adding attachments, previewing the email, and enabling or disabling email delivery. It also mentions the option of importing emails in HTML format for more visual and personalized emails.

Edit a Pre and post-stay email - Multi-establishment CRS