Epson Inkjet Printer Doesn’t Recognise a New Cartridge

If your Epson inkjet printer has a cartridge not recognised message, try the following steps for Epson printers and ink cartridge not recognised errors.

Next Century
7 steps
14 seconds

Epson

There may be occasions that after installing a new compatible ink or toner cartridge in your printer, you might see a message on your printer like 'toner is not compatible' or 'ink cartridges are incompatible with this printer'.

Firstly, try to override the ‘Epson ink not recognised’ issue by holding down the OK button (often the ‘continue’ button) for 5 seconds and this should get the cartridge working right away. If this doesn’t work try the following

**Remove the unrecognised ink cartridge and reinstall.** Make sure all protective strips are removed (covering the chip) and ensure the cartridge has clicked in place properly (into the correct colour slot) when you reinstall it.

**Remove and inspect the golden cartridge chips / contacts.** Clean away any dirt or dried ink that may be preventing the cartridge connecting to the printer and from being recognised. Refit and check if this has solved the problem.

**Take out all the cartridges and turn the printer off.** After 30 seconds, power the printer up and fit the ‘not recognised’ cartridge alone. Close the lid, press the ‘ink’ button and see if this has solved the issue. If it now recognises the cartridge, refit all of the other cartridges and press the ‘ink’ button.

**Try reinstalling the original cartridge that came with your Epson printer, if you have it.** If the error doesn’t appear, it may mean that the ‘not recognised’ cartridge is faulty.

**Remove all cartridges and check the printer model’s chip contacts.** Epson printers contain thin gold wires that the chip will press against once the cartridge is installed. If it breaks, the cartridge won’t work correctly. To fix this, you’ll have to see a professional or get a replacement model.

**On your computer, go to the control panel or settings cog and find the printers & devices section.** Right click on the Epson printer and click ‘preferences’. Click the ‘speed & progress’ tab, and then deactivate the ‘status monitor’ and click save.

Epson Inkjet Printer Doesn’t Recognise a New Cartridge

If your Epson inkjet printer has a cartridge not recognised message, try the following steps for Epson printers and ink cartridge not recognised errors.

Next Century
7 steps
14 seconds

Epson

**Try reinstalling the original cartridge that came with your Epson printer, if you have it.** If the error doesn’t appear, it may mean that the ‘not recognised’ cartridge is faulty.