Eyrus Support Options

This guide is essential for anyone using Eyrus, as it provides step-by-step instructions on accessing various support options. By utilizing any of our support options users can quickly find help and navigate the platform's features, ensuring a smoother experience. Whether you're troubleshooting or seeking assistance, this guide serves as a valuable resource to maximize your use of Eyrus. We pride ourselves on our level of support and we want to see you succeed. We're always happy to help!

Maggi Kyle
9 steps
3 minutes

Eyrus

Eyrus Customer Support Options

Look, we know how busy your days are...we have tried to make all of our support efforts as flexible as possible - so that you always have an opportunity to get some help from your Eyrus team.

Our support options include: - Chat bot colleagues - Support center website - Support ticketing system I'll show you how to access and utilize them in this guide.

Support Center Website

**How do you locate our support center website?** - You can locate it directly from within the Eyrus platform. \ By clicking 'Support' in the left side menu towards the bottom of your screen.

Pro Tip! When you open the support website for the first time - bookmark it.

When you click 'Support' from the Eyrus platform it will open another window with the support website. This contains our knowledge base where you can search and peruse a a plethora of articles.

Our Chatbot Colleagues

Tips! - We have two chatbot colleagues. - One is located in the bottom left hand corner of the Eyrus platform. - The other one is located in the bottom right hand corner of the support website.

Click this icon.

Click "How do I add a new user?"

As you can see in this example, in addition to providing me the answer to my question; it also returned some helpful articles for additional information.

Click this icon.

How to submit a support ticket

Pro Tip! You can submit a support ticket by sending an email to [support@eyrus.com](mailto:support@eyrus.com) or by using the short cut located in the top banner of both of our chatbots.

To submit a support ticket from the chatbot, simply click the little ***envelope icon*** to pull up the ticket 'form." Fill in your email and your issue or question and hit send. That workflow will actually create a support ticket for you. And the support team will be able to jump in to assist you.

Where will you see replies or find your support ticket?

Tip! Whether you submit and email directly to [support@eyrus.com](mailto:support@eyrus.com) OR submit your support ticket from one of the chat bots... - You will see any replies directly in your email inbox. - And you can also view any support ticket statuses in the support website and I will show you how in this guide.

If you go back to the support website you will see an option in the top right hand corner to ***log in***. You can use the ***same log in information*** you use to log into the Eyrus platform. \ Once you're logged into the support website you can click the little arrow dropdown and you'll see 'my activities' - click that.

And you can actually see the status of any tickets that you've created or one of your team members have cc'd you on.

Eyrus Support Options

Maggi Kyle
9 steps
3 minutes

Eyrus

Eyrus Customer Support Options

Look, we know how busy your days are...we have tried to make all of our support efforts as flexible as possible - so that you always have an opportunity to get some help from your Eyrus team.

Our support options include: - Chat bot colleagues - Support center website - Support ticketing system I'll show you how to access and utilize them in this guide.

Support Center Website

**How do you locate our support center website?** - You can locate it directly from within the Eyrus platform. \ By clicking 'Support' in the left side menu towards the bottom of your screen.

Pro Tip! When you open the support website for the first time - bookmark it.

When you click 'Support' from the Eyrus platform it will open another window with the support website. This contains our knowledge base where you can search and peruse a a plethora of articles.

Our Chatbot Colleagues

Tips! - We have two chatbot colleagues. - One is located in the bottom left hand corner of the Eyrus platform. - The other one is located in the bottom right hand corner of the support website.

Click this icon.

Click "How do I add a new user?"

As you can see in this example, in addition to providing me the answer to my question; it also returned some helpful articles for additional information.

Click this icon.

How to submit a support ticket

Pro Tip! You can submit a support ticket by sending an email to [support@eyrus.com](mailto:support@eyrus.com) or by using the short cut located in the top banner of both of our chatbots.

Where will you see replies or find your support ticket?

And you can actually see the status of any tickets that you've created or one of your team members have cc'd you on.