**Have you generated the Tax Receipt record yet?**\
You must have an email template in lightning builder, a template in Receipt Template and a Tax Receipt record must first be generated, either by [one-time](https://help.cascadiareceipting.com/kb_articles/generate-an-individual-one-time-tax-receipt-record/), [annual](https://help.cascadiareceipting.com/kb_articles/generate-annual-tax-receipts/), or [batch receipting](https://help.cascadiareceipting.com/kb_articles/generate-and-issue-tax-receipts-via-batch/).