Call Forwarding redirects calls to another phone number based on the extension's status or response. For example, calls can be forwarded to other extensions or voicemail boxes unconditionally or only when the extension is busy, unanswered, or unavailable.

This tutorial guides VoIP administrators in enabling this feature. Click "System" under "Extensions," then select the extension number to proceed.

Enable Call forwarding by clicking on the check icon.

Click the Edit icon right beside the Call Forwarding.

Unconditional:\
This option Forward all incoming calls.

(ex. Calls can be forwarded to other extension numbers (Local or Remote) and to local voicemail boxes no matter who is calling. The voicemail box of the current extension is the default Destination Type).\
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Select this option by checking the box if desired.

Click the "+" button to add a destination.

In this field, you will enter destinations to which you want to forward external calls depending on your extension's state. You can enter multiple destinations for each state, but they need to be separated by timeout seconds, meaning that when the first extension in the list hasn't answered during the timeout time-frame, the next one will be ringing, and so on.

E.g 1001 for Destination and timeout is 5.

You can also enable Destinations for Local Calls.\
In this field you will enter destinations to which you want to forward local calls depending on your extension's state. You can enter multiple destinations for each state, but they need to be separated by timeout seconds, meaning that when first extension in the list hasn't answered during the timeout time-frame, the next one will be ringing and so on.

E.g. 1010 for Destination and timeout is 5.

- **Busy**

Forward all incoming calls if the extension is busy.

(ex. Calls can be forwarded to other extension numbers (Local or Remote) and to local voicemail boxes if the line has reached the maximum incoming calls limit. The voicemail box of the current extension is the default Destination Type).

Select this option by checking the box if desired.

E.g. 1001 as Busy Destination and timeout as 5.

- **No Answer**

Forward all incoming calls if the extension doesn't answer the incoming call.

(ex. Calls can be forwarded to other extension numbers (Local or Remote) and to local voicemail boxes if no one answers the call. The voicemail box of the current extension is the default Destination Type).

Select this option by checking the box if desired.

E.g. 1001 as No answer Destination and timeout as 5.

- **Line Unavailable**

Forward all incoming calls if the line is unavailable.

(ex. In case your line gets cut off or for any reason you cannot connect the UAD/Phone to the system, all calls that were supposed to reach you can be redirected to the extension/voice box number set here. The voicemail box of the current extension is the default Destination Type).

Select this option by checking the box if desired.

- **Exclude list**

Set up to 10 Caller ID numbers that you wish to be excluded from call forwarding, meaning that these numbers will be able to reach you. This rule is checked first before all other rules in the CF section.

Click "+" icon to add a caller ID in the excluded list.

E.g. Caller IDs 1005 and 1006 have been added in Excluded List.

- **Play Call Forwarding Message**

Notify users of a transfer being made.

(ex. If this option is set to 'Yes', the caller would hear a 'Please wait, your call is being forwarded. You're not being charged for the forwarding part of the call' message, notifying a user that a transfer is being made).

(Option buttons)

In this example we set this to "Yes", so the caller would hear a 'Please wait, your call is being forwarded. You're not being charged for the forwarding part of the call' message, notifying a user that a transfer is being made).

You can set this to No if you don't want the caller to hear the above message.

- **Allow ES CallerID**

Allows a callee to see the call as if the current extension is making it.

(ex. If this option is set to 'Yes' the callee will see the extension from which the call is forwarded, otherwise, it will see the original caller).

In this example we set it to No so callee the original caller.

HOW TO: Call Forwarding