Select the order you'd like to clone

(Note: You can search the order number from the search field at the top of the order page)

This tutorial will breakdown how to refund and cancel payments made by a customer

ORDER BALANCE
Paid
Unpaid balance:
$0.00 (CAD)
Paid amount:
$2,047.50 (CAD)
Mo Test
Exp
05/26
•••• •••• •••• 4242

Here you will see all the transactions made on the order. In this example, the customer paid part of it with a offline payment (cheque) and with a credit card on the rest

ORDER BALANCE
Paid
Unpaid balance:
$0.00 (CAD)
Paid amount:
$2,047.50 (CAD)
Mo Test
Exp
05/26
•••• •••• •••• 4242
Hide all transactions
Transaction ID
Amount
Statuses
Source
Time Stamps
TR-060978
1,547.50 CAD
Success
••••4242
Created: 2024-03-14
TR-060976
500.00 CAD
Success
Offline
Created: 2024-03-14

To cancel a transaction, click on the three dots located on the righthand side as shown below

Now it will update showing as canceled and a time stamp of when it occurred

When you look back at the order balance, it will show the newly updated balance

Link To Pay:
https://brokrete.com/order-payment-request/eyJhbGciOiJIUzI1NiJ9.eyJjb250cmFjdG9yIjoiOTJlNGE2ZjUtZDgwMi00ZDNhLWJmNTQtMDBhYmFhOGY3MGZlIiwib3JkZXIiOiIxN2I5NjMzMi1lMTg4LTQ3YjUtODY3Zi0wNDIzMTYxN2UzMzkiLCJwYXJ0bmVyIjoiZTQ1ZDI0ZTktOTk4MS00NDY4LTk0YWEtMGJiYTZlMDE5MmEyIn0.swXQy_Zo5MXZx3gCVh6WHm4ZEun9RVQ9M0UHrRZ0F64
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As well as update the balance status to 'Partially Paid' in this case

ORDER BALANCE
Partially paid
Unpaid balance:
$500.00 (CAD)
Paid amount:
$1,547.50 (CAD)
Link To Pay:
https://brokrete.com/order-payment-request/eyJhbGciOiJIUzI1NiJ9.eyJjb250cmFjdG9yIjoiOTJlNGE2ZjUtZDgwMi00ZDNhLWJmNTQtMDBhYmFhOGY3MGZlIiwib3JkZXIiOiIxN2I5NjMzMi1lMTg4LTQ3YjUtODY3Zi0wNDIzMTYxN2UzMzkiLCJwYXJ0bmVyIjoiZTQ1ZDI0ZTktOTk4MS00NDY4LTk0YWEtMGJiYTZlMDE5MmEyIn0.swXQy_Zo5MXZx3gCVh6WHm4ZEun9RVQ9M0UHrRZ0F64
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Mo Test
Exp
05/26
•••• •••• •••• 4242
Add Offline Payment
Request Payment
Process payment

Now I will do the same for the credit card payment

ORDER BALANCE
Not Paid
Unpaid balance:
$2,047.50 (CAD)
Paid amount:
$0.00 (CAD)
Link To Pay:
https://brokrete.com/order-payment-request/eyJhbGciOiJIUzI1NiJ9.eyJjb250cmFjdG9yIjoiOTJlNGE2ZjUtZDgwMi00ZDNhLWJmNTQtMDBhYmFhOGY3MGZlIiwib3JkZXIiOiIxN2I5NjMzMi1lMTg4LTQ3YjUtODY3Zi0wNDIzMTYxN2UzMzkiLCJwYXJ0bmVyIjoiZTQ1ZDI0ZTktOTk4MS00NDY4LTk0YWEtMGJiYTZlMDE5MmEyIn0.swXQy_Zo5MXZx3gCVh6WHm4ZEun9RVQ9M0UHrRZ0F64
Copy link
Mo Test
Exp
05/26
•••• •••• •••• 4242
Add Offline Payment
Request Payment
Process payment
Hide all transactions
Transaction ID
Amount
Statuses
Source
Time Stamps
TR-060978
0.00 CAD
Canceled
••••4242
Created: 2024-03-14
Canceled: 2024-03-14
TR-060976
500.00 CAD
Canceled
Offline
Created: 2024-03-14
Canceled: 2024-03-14

Now the paid amount will show as 0 since there were no other transactions made

And the balance status will update to 'Not Paid' i

Unpaid balance:
$2,047.50 (CAD)
Paid amount:
$0.00 (CAD)
Link To Pay:
https://brokrete.com/order-payment-request/eyJhbGciOiJIUzI1NiJ9.eyJjb250cmFjdG9yIjoiOTJlNGE2ZjUtZDgwMi00ZDNhLWJmNTQtMDBhYmFhOGY3MGZlIiwib3JkZXIiOiIxN2I5NjMzMi1lMTg4LTQ3YjUtODY3Zi0wNDIzMTYxN2UzMzkiLCJwYXJ0bmVyIjoiZTQ1ZDI0ZTktOTk4MS00NDY4LTk0YWEtMGJiYTZlMDE5MmEyIn0.swXQy_Zo5MXZx3gCVh6WHm4ZEun9RVQ9M0UHrRZ0F64
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How To Refund A Order Through The Dashboard