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How can I Locate and View Service Requests on the Tenant Details Page?
Tanvir Mahedi |
0 step |
2 minutes
Tip- "In this informational article about service request in the tenant management section, you'll find how to access, search them within this section."
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Access the Admin Portal by logging in.
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Click on "**Tenant Management" dropdown** under "**Administration**" on the left navigation
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Click on "**Tenant**" under "**Tenant Management" dropdown** on the left navigation
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Search for the tenant by **entering their details** in the "Search" field on the "Tenant/List" page.
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Navigate to the "Tenant Details" page by clicking on the **tenant's name.**
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Once in the "**Tenant Details**" page, scroll down
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On the "Tenant Details" page, you can locate the "**Service Request"** section at the bottom right side of the screen
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To access the respective service request, you can click on the Service Request Number under the "**Reference**" section or under the "**Category**" section.
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Alert- There are multiple ways to access service request from tenant management section
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You can access the respective service request by clicking either under the "**Status**" option or under the "**Summary**" option.
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Once clicked you will be directed to the "**Service Request/Details"** page, where you can perform various actions on the request.
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To locate the respective service request, you can copy either the reference number or the name under the category and paste it into the **search** field.
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You can also paste the name from either **"Status" or "Summary**" into the search field to find the respective service request.
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As an example, when we searched for the "**Assigned**" status in the **search** field, the respective service requests that have been assigned have appeared here.
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