How to Activate RaccoonPay 2.0 - Phase 1

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  • 4 minutes
    Go to the ***Payments*** module
    Go to ***Onboarding*** tab
    Select your correct legal entity type: ***Organisation*** or ***Sole Proprietorship.*** This will define the type of information and documents you are required to submit. Provide the legal name of your company and country as per the registration document.
    You will be redirected to the hosted onboarding page to complete the information in the required sections. There is no particular order to fill in, but all sections must be completed. Click ***Add*** to proceed to the section you wish to complete - in this example, *Company details*.
    Complete all the sub-sections with the exact same information you can find in the legal documentation. Click ***Next*** to navigate to the other sub-sections.
    Select the type of company as per your company registration document and click ***Next***.
    Fill in the registration details and click ***Next***.
    Search for the registered address of the company or insert it manually. Click ***Next***.
    Check the summary of the information provided in this section and correct the information if necessary. Click ***Submit*** for this section to be submitted for review.
    The section you have just completed is ***in review***. Move on to the *Decision-makers* section by clicking on it.
    Click ***Add decision-maker***. The decision-makers must be in accordance with the company registration document.
    Fill in the decision-maker details. **Note**: there has to be at least 1 decision-maker as Owner, 1 Controlling Person and 1 Signatory. If the same person represents all 3, you must select the 3 options. Click ***Next*** to move on to the address sub-section.
    Search for the decision-maker's address. This must be an address that can be proved when/if required with, for example, an utility bill. Click ***Next*** to proceed to the Summary.
    Check the summary of the information provided in this section and correct the information if necessary. Click ***Submit*** for this section to be submitted for review.
    This example decision-maker is all 3: owner, controlling person and signatory. The information has been submitted for review. Click ***Save and go to overview.***
    The section you have just completed is ***in review***. Move on to the *Payout details* section by clicking on it.
    You are required to provide the bank account where you wish to receive your payouts. The bank account owner must be the legal company you submitted for validation. Select the second option ***Provide account details and upload a scan of a bank statement*** and click ***Next***.
    Fill in the required information such as account number, IBAN, etc. Click ***Next.***
    Select the type of document you will submit to validate your bank account from the drop-down menu. In this example, we selected *Bank statement.*
    Upload the document type you selected, respecting the mandatory requirements indicated. Click ***Next***.
    Check the summary of the information provided in this section and correct the information if necessary. Click ***Submit*** for this section to be submitted for review.
    The signatory decision-maker must sign the services agreement. You will be able to download it signed too.
    Click ***Go to overview***
    Click ***Back to rms.roomraccoon.com***
    All completed sections have now been submitted for review. Within **2h to 4h** you can check the result by clicking on the **green button UPDATE** in the *Onboarding* page in the *Payments* module. In the meantime, you are expected to see **red errors** on that page, considering the information has not yet been validated.
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