Go back to the *Onboarding* page in the *Payments* module.

It is expected to see some red errors on this page until the process is concluded. Depending on the type of errors, you will see different messages.

These errors indicate what is incomplete and/or invalid.

RaccoonPay Onboarding
Onboarding Summary
THE FOLLOWING CAPABILITIES HAS A VALIDATION STATUS OF PENDING :
· sendToTransferInstrument
· sendToBalanceAccount
· receivePayments

THE FOLLOWING KYC ERRORS WERE RECEIVED:
ENTITY TYPE: LegalEntity
· SUB-ERROR:The name and residence country couldn't be verified
··· SUB-ERROR REMEDIATION:Update individual details
··· SUB-ERROR REMEDIATION:Upload an ID document

· SUB-ERROR:The name and date of birth couldn't be verified
··· SUB-ERROR REMEDIATION:Update individual details
··· SUB-ERROR REMEDIATION:Upload an ID document


Legal Entity Details
Type:
organization
ID:
LE32C35223225S5L39DZS7VFG
Legal Name:
RoomRaccoon Hotel
Doing Business As:
RoomRaccoon Hotel
Registration number:
04366849
Organization Type:
privateCompany
Address:
25 North Colonnade
E145HZ
GB
25 North Colonnade


Associated Entities
Name:
Janet Dowe
Type: signatory
Name:
Janet Dowe
Type: uboThroughControl
Name:
Janet Dowe
Type: uboThroughOwnership
Bank Details
ERROR: No default transfer instrument found for payout account
Bank Details:
****0003
ID: SE32D8T223225S5L39FWR2KP4
Please create a balance account to enable sweeps for payout account
UPDATE



ERROR: Can't show extended setup details:
KYC errors found
Onboarding List:
The list below shows the required sections and its status to onboard successfully:

KYC Validation: 
Legal Entity: 
Bank Details: 
Business line: 
Transfer instrument: 
Balance Account: 
eCom Store: 
POS Store: 
Sweep: 
Payment Methods: 
Terminals Ordered (Optional): 

Please review the list above and resolve to complete onboarding

To see the errors clearly and explained, scroll down and click on ***UPDATE***. \
You will be redirected to the hosted onboarding page, where you can see the errors and correct any necessary information.

Each section will show its current status. In this example, the *Decision-makers* section is *unsuccessful*.

Click on this section to open it again.

Click on the *Decision-maker* with the status *Unsuccessful*.

The reason/error for the validation to be unsuccessful will be displayed at the top. Read it through to know what must be corrected and provided in the sub-sections.

Complete the required fields and move on to the next page by clicking ***Next***.

INDIVIDUAL DETAILS
Personal details
Address
Verification method
ID Document
Summary

You will be required to provide the document of the decision-maker.

Click on the option ***Manual upload*** and click ***Next***.

Select the type of document you wish to upload from the drop-down menu.

Upload the document as per the mandatory requirements and click ***Next***.

Drag your files here, or browse
Supports: JPG, JPEG, PNG, PDF. Size up to 4 MB. Maximum 1 page.

Check the Summary and click ***Submit*** to to submit the updated information to review.

The decision-maker status will be in review again. You can check the result within 2 to 4 hours.

Decision-makers
Provide the information of the owners, controlling persons, and signatories in your company. Keep in mind that one person may hold multiple roles. The requirements are as follows:
Obligatory
Required if it’s applicable
Owner
Add all owners holding 25% or more of your company.
Controlling person
If you don’t have any owners holding 25% or more, then specify all controlling persons.
Signatory
Add at least 1 signatory.
What is the difference between these roles?
An owner is someone who owns 25% or more of the company, through voting rights, equity, or similar.
A controlling person is someone authorized to make major business decisions. They may or may not be an owner.
A signatory has been given authority to sign official documents on behalf of the company. Usually a signatory is also an owner or a controlling person.
Janet Dowe
In review
SignatoryControlling personOwner
Add decision-maker
Save and go to overview

Click ***Back to rms.roomraccoon.com*** to go back to the *Onboarding* page in RoomRaccoon.

As the information is still being validated, you can still see the red error messages in the *Onboarding* page.

RaccoonPay Onboarding
Onboarding Summary
THE FOLLOWING CAPABILITIES HAS A VALIDATION STATUS OF PENDING :
· sendToBalanceAccount
· receivePayments
· sendToTransferInstrument

Legal Entity Details
Type:
organization
ID:
LE32C35223225S5L39DZS7VFG
Legal Name:
RoomRaccoon Hotel
Doing Business As:
RoomRaccoon Hotel
Registration number:
04366849
Organization Type:
privateCompany
Address:
25 North Colonnade
E145HZ
GB
25 North Colonnade


Associated Entities
Name:
Janet Dowe
Type: signatory
Name:
Janet Dowe
Type: uboThroughControl
Name:
Janet Dowe
Type: uboThroughOwnership
Bank Details
ERROR: No default transfer instrument found for payout account
Bank Details:
****0003
ID: SE32D8T223225S5L39FWR2KP4
Please create a balance account to enable sweeps for payout account
UPDATE



Balance Account
ERROR: Please create balance account
CREATE BALANCE ACCOUNT


Card holder
ID:
AH32D84223227P5L39DZS5CF4
Legal Entity Holder ID: LE32C35223225S5L39DZS7VFG
Balance Platform:
RoomRaccoon

Description:
RoomRaccoon Hotel

Status:
active

Ecom Store details
ERROR: No Store created with provider
POS Store Details
ERROR: Please create a POS Store


Business Line
ERROR: Please create a business line
Sweeps
ERROR: No active sweep found to enable pay outs to a payout account
UPDATE STORE DETAILS
Payment Method Details
No payment methods created with provider
Card Machine Details
ERROR: No Terminals requested
UPDATE TERMINALS
Onboarding List:
The list below shows the required sections and its status to onboard successfully:

KYC Validation: 
Legal Entity: 
Bank Details: 
Business line: 
Transfer instrument: 
Balance Account: 
eCom Store: 
POS Store: 
Sweep: 
Payment Methods: 
Terminals Ordered (Optional): 

Please review the list above and resolve to complete onboarding

All completed sections have now been submitted for review once again. Within **2h to 4h** you can check the result by clicking on the **green UPDATE button** on the *Onboarding* page in the *Payments* module.

Verification of the validation status and correction (if necessary) of invalid information.

You can move on to this phase within 2 to 4 hours after you have concluded Phase 1.

How to Activate RaccoonPay 2.0 - Phase 2