How to Add Payment Method and Make Payment in the Tenant Portal

This guide saves time and prevents errors by walking you through adding and verifying bank-based payment methods (secure login or micro-deposit) and then making a payment in the Tenant Portal. It explains required billing contact setup, step-by-step secure-login and manual routing-number workflows, how to verify micro-deposits, and how to submit and confirm payments so your funds are applied correctly.

25 steps

If this is your first payment, you must add/confirm a billing contact and set up a payment method **before** proceeding. If you have added a billing contact and payment method, you can go directly to the section titled **How to Make a Payment**.

Navigation

Go to the Tenant Portal: [https://tenantportal.raamp.com/](https://tenantportal.raampdemo.com/) > **Log In** > You'll be taken to the Tenant Portal Dashboard.

If a Billing Contact has not been created, you will be prompted to add one before you can add payment methods.

From the navigation menu, select **Payment Methods.** When prompted, complete the **Billing Contact information** > Select **Save**.

Payment Method Selection

Select **Add Payment Method.**

Select the **Type of Payment Method** dropdown menu > Select the preferred **payment method.** - *US Bank Account using Secure Login (Can be used instantly)* - *US Bank Account using Account & Routing Numbers (Requires Verification through micro deposits.)*

Setting Up Bank Account using Secure Login

Using this method, you will be prompted to enter your bank login credentials through a secure form. Your account information is encrypted end-to-end and your credentials are never accessible by RAAMP, LLC

Select **US Bank Account using Secure Login (Recommended)** > Select **Next**.

Enter **phone number** > Select **Continue.**

Select your **banking institution.**

Select **Continue to login**.

You'll be taken to a separate login for your bank. **RAAMP does not retain or have access to your login credentials or passwords.**

Select **Get code.**

Select the **Code** field > Enter the **Verification Code** > Select **Submit.**

Choose your **account(s)**.

Select the checkboxes for **Account holder name(s) & Role(s) (Data necessary to verify account ownership)** and **Account number and routing number (Data necessary to enable money movement across financial institutions)** > Select **Continue**.

Select the checkbox for: **I have read and accept the Terms and Conditions** > Select **Connect Account Information.**

You should be taken back to the **Payment Methods** screen > Select **Continue**.

Select **Finish without saving.**

Payment Method should appear.

Setting Up Bank Account using Account & Routing Numbers

Your account information is encrypted end-to-end and your information is never retained by RAAMP, INC.

Select **US Bank Account using Account & Routing Numbers** > Enter **banking information** > Select **Set as default payment method**, if you want the account saved as the default payment method > Select **Submit Payment Method.**

You will have to verify your account. Check your bank account frequently for two microdeposits from RAAMP and Stripe. Once you receive them, log into the **tenant portal** > From the Dashboard, select **Payment Methods**.

You will see your payment methods, select the **Verify** button.

Enter the **amounts** from your bank account > Select **Verify**.

How to Make a Payment

From the Dashboard, select **Make Payment**.

Select the appropriate **Payment Method** > Enter the **payment amount** > Select **Submit**.

Select **Pay**.

The applied payment should appear with a timestamp. You can select the **green + icon** to see which invoice(s) your payment was applied to.