**Payment Processing Conditions**

It's important to note that payouts usually take at least two days to process transactions. However, in some cases, this processing time may be longer. For instance, it may take longer when thorough vetting is necessary to prevent fraudulent payments, particularly for specific cards. As a result, hotels can only view payout data for the week ending two days prior.

**Note:** RaccoonPay's payout period is from **Monday to Sunday.**

This page will default show all payouts recorded in the last three months. There is no limitation or restriction on the historical access of payouts.

Use the date selector to pick the date range to display payouts. 

Click on the weekly payout entry that you wish to inspect.

Alternatively, you can click 'export' on the results from the general payouts search into a CSV that gives you the date, status, type and amount of the payouts.

On this payout-specific screen, you can access an overview of your weekly payout, including reservation numbers, invoices created and payout statuses.

Net payout
£ 17510.54
Download overview
Payout information


Payout date	12/07/2023
Total of all payments	£ 17738.62
Total commission	£ 228.08
Amount of payments	37
Details


Status	booked
Type	bankTransfer
Acount Holder ID	AH322VL223222D5HGC9D247RG
Balance Account ID	BA322VK223222D5HGC9D39J6D
Payments
Date	Reservation	Method	Total	Fee	 
04/07/2023	 7176	visa	£ 585.70	£ 9.62	
04/07/2023	 6161	visa	£ 465.00	£ 7.69	
05/07/2023	 7425	mastercard	£ 170.00	£ 0.00	
05/07/2023	 7346	mastercard	£ 330.45	£ 0.00	
05/07/2023	 7432	mastercard	£ 233.95	£ 0.00	
05/07/2023	 6395	amex	£ 216.00	£ 0.00	
05/07/2023	 7440	visa	£ 170.00	£ 0.00	
06/07/2023	 7440	visa	£ 28.80	£ 0.71	
06/07/2023	 7003	visa	£ 280.00	£ 4.73	
06/07/2023	 7424	mastercard	£ 253.00	£ 4.30	
06/07/2023	 7425	visa	£ 43.90	£ 0.95	
07/07/2023	 6750	visa	£ 1167.50	£ 36.44	
07/07/2023	 6365	mastercard	£ 540.00	£ 8.89	
07/07/2023	 6436	visa	£ 217.00	£ 3.72	
07/07/2023	 6234	mastercard	£ 830.10	£ 13.53	
07/07/2023	 6561	visa	£ 55.00	£ 1.13	
07/07/2023	 6561	mastercard	£ 35.00	£ 0.81	
07/07/2023	 6561	visa	£ 355.00	£ 5.93	
07/07/2023	 6161	mastercard	£ 865.60	£ 14.10	
07/07/2023	 6681	visa	£ 1190.00	£ 19.29	
07/07/2023	 6172	visa	£ 576.90	£ 9.48	
08/07/2023	 7154	mastercard	£ 1025.00	£ 16.65	
08/07/2023	 6913	mastercard	£ 160.00	£ 2.81	
09/07/2023	 7401	mastercard	£ 921.30	£ 14.99	
09/07/2023	 6428	visa	£ 708.90	£ 11.59	
09/07/2023	 7276	mastercard	£ 608.50	£ 9.99	
09/07/2023	 7383	mastercard	£ 400.00	£ 6.65	
09/07/2023	 7135	visa	£ 600.80	£ 9.86	
09/07/2023	 7011	mastercard	£ 307.00	£ 5.16	
09/07/2023	 7062	mastercard	£ 340.00	£ 5.69	
09/07/2023	 7443	mastercard	£ 195.00	£ 3.37	
10/07/2023	 7390	mastercard	£ 965.70	£ 0.00	
10/07/2023	 6553	visa	£ 570.00	£ 0.00	
10/07/2023	 7389	visa	£ 1870.00	£ 0.00	
10/07/2023	 6538	mastercard	£ 135.00	£ 0.00	
10/07/2023	 6306	amex	£ 742.20	£ 0.00	
10/07/2023	 7350	mastercard	£ 131.50	£ 0.00	
Totals:	£ 17824.80	£ 228.08


Refunds
Date	Reservation	Method	Total	Refund date	 
04/07/2023	 6161	visa	£ 465.00	04/07/2023	
Totals:	£ 465.00	



You can download a CSV export of your weekly payout data by clicking the' Download Overview' button.

Alternatively, you can click the reservations underlined in green on the right-hand side in the 'Payments' block to inspect the individual reservations associated with the payouts.

In this payout export, you will have access to the following:

 1. Date of the transaction.
 2. Reservation number linked to the transaction.
 3. Associated tax invoice number for that payment.
 4. Total amount of the transaction (including the transaction fee.)
 5. Transaction fee charged on that payment
 6. Total revenue amount that you will receive in their payout (Amount - Fee = Revenue.)
 7. Payment status (for example: booked, paid, etc.)\
    (Please note: if the guest booked and has not paid the reservation, there will not yet be a tax invoice created - the cell will be blank.) The system only generates tax invoices upon guest checkout.
 8. Payment type.
 9. Payment method.
10. Card type/provider.
11. Any amount refunded from the transaction (where applicable).
12. Date of the refunded transaction (where applicable.)

Roomraccoon

We have now made it easier for you to align your payouts with your invoices. With the improved payments data export, you can access a comprehensive list of payouts arranged by week. This makes it easy to match your payout reservation numbers with your tax invoice numbers. The enhancement offers better visibility into your payouts and simplifies your transaction and payout management, making it more efficient for your property.