How to Align Your RaccoonPay Payouts With Your Invoices?

  • Anna Branquinho |
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  • 55 seconds
  • RoomraccoonRoomraccoon
**Payment Processing Conditions** It's important to note that payouts usually take at least two days to process transactions. However, in some cases, this processing time may be longer. For instance, it may take longer when thorough vetting is necessary to prevent fraudulent payments, particularly for specific cards. As a result, hotels can only view payout data for the week ending two days prior. **Note:** RaccoonPay's payout period is from **Monday to Sunday.**

How to find the payout export

Click on the Payments module.
Click on the Payouts tab.
This page will default show all payouts recorded in the last three months. There is no limitation or restriction on the historical access of payouts.
Use the date selector to pick the date range to display payouts.
Click "search."
Click on the weekly payout entry that you wish to inspect.
Alternatively, you can click 'export' on the results from the general payouts search into a CSV that gives you the date, status, type and amount of the payouts.
On this payout-specific screen, you can access an overview of your weekly payout, including reservation numbers, invoices created and payout statuses.
You can download a CSV export of your weekly payout data by clicking the' Download Overview' button.
Alternatively, you can click the reservations underlined in green on the right-hand side in the 'Payments' block to inspect the individual reservations associated with the payouts.
In this payout export, you will have access to the following: 1. Date of the transaction. 2. Reservation number linked to the transaction. 3. Associated tax invoice number for that payment. 4. Total amount of the transaction (including the transaction fee.) 5. Transaction fee charged on that payment 6. Total revenue amount that you will receive in their payout (Amount - Fee = Revenue.) 7. Payment status (for example: booked, paid, etc.)\ (Please note: if the guest booked and has not paid the reservation, there will not yet be a tax invoice created - the cell will be blank.) The system only generates tax invoices upon guest checkout. 8. Payment type. 9. Payment method. 10. Card type/provider. 11. Any amount refunded from the transaction (where applicable). 12. Date of the refunded transaction (where applicable.)
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