How to Apply Tenant Overpayment

This guide shows, step‑by‑step, how to record a tenant’s overpayment in the system and apply an existing credit memo to open invoices so funds are correctly allocated. It explains navigating to Receive Payment, choosing the correct entity and payment details, applying credit memos alongside cash payments, and saving the transaction. Finally, it shows how to confirm the credit memo’s status in Credit Memos to ensure the overpayment was used.

18 steps

How to Access Receive Payment Screen

From the navigation menu, select **Accounting** > **Banking** > **Receive Payment**.

Receive Payment Diagram

Receive Payment Screen Diagram

How to Apply Credit for Overpayment

Select **New Receive Payment**.

Select the **Company/Property** field and choose the preferred company/property from the dropdown.

Select the preferred tenant from the **Property/Tenant dropdown**. If you do **not** need to change the entity type, skip to step 8.

Select the **Property/Tenant icon**.

Choose the **entity type** from the radial menu. *For example, if you want to pay a property, select **Properties**.*

**Tip: If an entity has a credit memo available, RAAMP will alert you.**

Enter the **Payment Date** > Select the **Payment Method field** > Choose the **payment method.**

Select the **Reference Number field** > Enter the **reference number.**

Select the **Memo field** > Enter a **memo**, if applicable.

Select the **checkbox** for the invoice(s) being paid.

Select the **credit memo** field for the selected invoice(s).

Select the **credit memo** to apply > Select **Close**.

Select the **Payment** **field** > Enter the **payment amount** > Select **Save.**

- **Amount Due:** The invoice’s outstanding balance before this payment is applied. - **Applied:** The amount of the current cash payment being applied to the invoice. - **Credits Applied:** The amount of an existing credit memo being used against the invoice.

Select the **Entered Amount** **field** > Enter the **amount paid.** **NOTE:** The entered amount and the payment amount must equal.

Select **Save** > You'll receive a **Success message** > Select the **x.**

How to Confirm Applied Overpayment

Select **Credit Memos** from the navigation menu.

Search for the **tenant/property/company** you just applied the overpayment to > The box will be checked in the **Used or Open** column.