Navigate to and log in as an Admin or a coach.
Engagements automatically transition to 'completed' status at 12:00 AM on their end date, likely in either the coach's or coachee's time zone. This can cause issues when participants try to schedule a session on the final day, as the engagement may complete before they can hold their last session.
Admins have the ability to complete both mentoring and 1:1 coaching engagements within the software. In some cases, if specific settings are enabled, coaches may also be allowed to complete their own 1:1 coaching engagements. While Admins can manage and complete all engagements under their purview, coaches can only complete their individual 1:1 coaching engagements.
When an engagement is marked as completed, its status changes to "Completed," preventing any further scheduling or logging of sessions. This action also frees up the coach's or mentor's capacity for new engagements.
Note: Mentoring engagements do not have end dates, so admins must complete them manually.