Navigate to [https://platform.sparkadvisors.com/](https://platform.sparkadvisors.com/)

Select a client. In this example we'll be working with Betty. 

Submit a support request from the contact's entry or by clicking on the "support" icon on the left.

Let us know if we are following up directly with you, the beneficiary, or another party then click on "Continue."

Specify how we can help with the options in the dropdown box

HumanaChoice H5970-001 (PPO): H5970-001-0

Tell us about the specific issue and any additional helpful details we should know.

If you made a mistake you can click on "Edit request details"

We'll let you know if we need any further information. Otherwise, our team will take care of the rest!

How to Create a Support Request