How to Issue a Refund

9 steps

Find the invoice you want to refund and click "MORE ACTIONS"

Click "Return"

If your invoice contains products, select the items you want to refund

Click "Confirm Refund"

Set the amount you want to refund

Click "CONTINUE"

You can choose whether you want the items to be restocked to your inventory or not.

Review the refund and then click "REFUND"

The invoice status is now updated. If the invoice was paid by card at the clinic or through Adoreal, the patient will automatically receive their refund. If the invoice was paid in cash or by external bank transfer, you'll need to manually refund the patient.