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How to Modify Tenant Contact Information in the Mi Property Portal? (Tenant Management Section)
Tanvir Mahedi |
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2 minutes
Access the **Admin Portal** by logging in.
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Click on "**Tenant Management**" **dropdown** under "**Administration**" on the left navigation
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Click on "**Tenant**" under "**Tenant Management" dropdown** on the left navigation
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Search for the tenant by entering their details in the "**Search**" field on the "Tenant/List" page.
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Navigate to the "Tenant Details" page by clicking on the **tenant's name.**
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Once into the "Tenant Details" page, click on the dropdown menu labeled "**Action**" located on the right side of the screen.
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Select the "**Edit Tenant Info**" option.
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When attempting to update the tenant information, you will notice that the **"Primary Email**" field is not editable.
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To modify or update the primary email, ensure to select the checkbox next to "**Update tenant email**."
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While changing the primary email under the "**Primary Email**" field you will see a notification - "Tenant is a registered portal user. Changing the email will change the tenant login also and tenant will need to use the new email to login"
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Alert- When you update an email address with a new one, it alters the tenant login and necessitates the tenant to utilize the new email for logging in
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Select the "**Primary Phone**" field to modify or update the phone number.
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You can put an additional email address under "**Email**" field
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Add any comments or observations regarding the additional email in the "**Note**" field.
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Follow the same procedure if you need to add **additional email addresses.**
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If you need to add notes with comments or observations regarding additional email addresses, **repeat the process similarly.**
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Click on "**Update**" to finish up
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