How to Perform After Action for an Agent Underpayment

    • 0 step |
    • 7 minutes
      Navigate to Brokerage Engine.
      This Transaction was paid to the Agent by Electronic Transfer and at Brokerage. The After Action Function can only be performed once. Additionally, when this transaction was closed, the deposit was posted to the Bank Register.

      Search and Select Transaction for After Action

      Click "Transactions" to search for the transaction to reopen.
      Click "Closed"
      Click "Search"
      Utilize the search prompt window to locate the transaction.
      In this case, we will search by Agent.
      Click "Search"
      Once the list of transactions populate, click on the "Action" button for the corresponding transaction.

      Reopen Transaction and Reverse the Main Journal Entry

      Click "Commission Detail"
      Click "Revoke"
      The prompt window will appear, click on the "Create Reversal Journal Entry" checkbox to begin the reversal process.
      Click this date field to select the date and then click the "OK" button.
      Click "OK"
      Click "Toggle Dropdown" to reopen the transaction.
      Click "Reopen"
      Click "OK"
      Click "OK"

      Modify the Transaction

      In this case, we will remove a fee charged to the Agent. Click on the "View Fees Detail" button.
      Click the pencil button to edit the fee.
      Click "Delete"
      Click "OK"

      Reclose the Transaction and Upload to Accounting

      Double-click "COMMISSION_VERIFIED"
      Click "OK"
      Click "CDA_SENT"
      Click "OK"
      Click "OK"
      Click "COMPLETE"
      Click "OK"
      Click "Upload to Accounting"
      Click "OK"
      Click "OK"

      After Action

      The After After Action Checklist will appear. The corresponding checkbox to prompt the system to automatically remove any newly created unbatched payments from the EFT payments in the Work Queue will be selected. As well as the checkbox for the system to link the now higher bill amount to the lower bill payment already distributed to the Agent. Click "Process"
      Click "OK"

      Create a Check for the Underpayment Amount

      Click "Accounting"
      Click "Quick Actions"
      Click "Pay Bills"
      Click "-- Select Payee --" to populate the list of unpaid Bills under the name of the Agent.
      Click "Search"
      Check the box of the corresponding Bill to pay.
      Click "Save and Print"
      Click "Preview and Print"
      Click "Print"
      Click "Done"

      Record an ACH for the Underpayment Amount

      The following steps are to record a manual ACH performed outside of the Brokerage Engine Accounting System.
      Click "Vendors"
      Click the "Search Vendor" field.
      Click on the name of the Agent.
      Click "Transactions"
      Click the Action button to edit the corresponding Bill Payment.
      Unclick the "Print Later" checkbox.
      Click the text field to add a Reference Number.
      Click "Save"
      Click "OK"
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