Alert! This may not work for eCheck (ACH) transactions. Only a full refund can be completed for those donations. 

Navigate to [https://www.cardpointe.com/account/#/dashboard](https://www.cardpointe.com/account/#/dashboard)

Click on the transaction you would like to partially refund. 

Enter the amount you would like to refund to the donor. 

Type "partial refund" or information that will help with reconciliation later. 

Tip! The donor will recieve the refund back to the payment method within 48 hours.  

Cardpointe

cardpointe.com

This guide provides step-by-step instructions on how to perform a partial refund in Cardpointe. It is useful for anyone who needs to refund a specific amount to a donor without refunding the entire donation.

How to Perform a Partial Refund in Cardpointe