How to Process A Refund

  • Mark Morphew |
  • 0 step |
  • 42 seconds
  • ScoreflippersScoreflippers
From your DASHBOARD, Click "REPORTING"
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Click "Purchases"
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Change your date filter if needed.
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Click "APPLY FILTERS"
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Find your customer on the list or search in the Customer field for their name.
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Expand the line with their name and transaction.
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Click "CHECK PAYMENT STATUS". As long as the payment has settled, you will be able to issue a refund. If the transaction is not completely settled yet, you will have to try this process again later. \*Note: if they paid ACH, this is like a check and you cannot issue partial refunds.
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Click START REFUND PROCESS. Make sure the amount and information is correct.
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