How to Process a Bounced Payment

Learn how to effectively manage returned payments by correctly marking them as bounced within the accounting module. This guide provides a clear walkthrough for recording necessary notes and dates to ensure your financial records remain accurate.

11 steps

How to Access Receive Payment Screen

From the navigation menu, select **Accounting** > **Banking** > **Receive Payment**.

Receive Payment Overview

Receive Payment Screen Overview

How to Process Bounced Payment

Locate the payment that bounced. Select the **Ref Number hyperlink** (blue text) or the **edit** icon.

Select the **Bounce icon** to initiate the return process. **NOTE:** You will only see bounce on received payments that have already been deposited.

Enter the reason for the return in the **Notes about the returned Payment** **field**.

Enter the return date in the **Return Date** **field**. **NOTE:** The return date must be after the deposit date.

Select **Mark Payment as Bounced**.

How to Verify Bounce Payment

The Received Payment record will return modified as bouncing. You can select **the blue text** to see the journal entry for the bounce.

The payment is marked received according to the invoice. However, it will not appear as paid in other sections of the accounting system.

Select **Back To List**.

Verify the payment status is updated to **Bounced** in the list.