How to Raise a Support Ticket
Support Team
10 steps
2 minutes
About Page
Journease
Zohodesk
1
Click the "Bug" icon located at the bottom of the home screen. Or alternatively use this link [Submit a Ticket](https://journease.zohodesk.com/portal/en/newticket)
2
Chose which category best fits your issue.
3
Ensure you select the correct Application, by default it will select "Go."
4
Finally from the drop down selections, choose which Module you're raising the request for.
5
Enter your Name in the "Contact Name" field.
6
Enter your Email address.
7
Enter a subject for the request.
8
Use the "Description" field to write as must information that you can about the issue you're having. The more information that you provide here the better as this will help us with testing and resolving the issue.
9
Use the "Attach a file" button to attach any screenshots of error messages that you may be getting or screens you think will be beneficial for the request.
10
Finally when you're done click "Submit."
How to Raise a Support Ticket
Support Team
10 steps
2 minutes
About Page
Journease
Zohodesk
1
Click the "Bug" icon located at the bottom of the home screen. Or alternatively use this link [Submit a Ticket](https://journease.zohodesk.com/portal/en/newticket)
2
Chose which category best fits your issue.
3
Ensure you select the correct Application, by default it will select "Go."
4
Finally from the drop down selections, choose which Module you're raising the request for.
5
Enter your Name in the "Contact Name" field.
6
Enter your Email address.
7
Enter a subject for the request.
8
Use the "Description" field to write as must information that you can about the issue you're having. The more information that you provide here the better as this will help us with testing and resolving the issue.
9
Use the "Attach a file" button to attach any screenshots of error messages that you may be getting or screens you think will be beneficial for the request.
10
Finally when you're done click "Submit."
