How to Adjust/Remove a Credit Memo from Deposited Payment

This guide shows how to safely remove a deposited credit memo, correct the payment amounts, and re-deposit it so records and balances stay accurate. It walks you through locating the deposited payment, deleting the original deposit, adjusting the credit memo and payment fields (ensuring Entered and Applied Amounts match), and adding the corrected payment back to deposits. Follow it to avoid reconciliation errors and preserve audit trail visibility.

17 steps

How to Locate Received Payment with Credit Memo

From the navigation menu, select **Accounting** > **Banking** > **Receive Payment.**

Locate the **Ref Number** for the deposited payment > Select the **Edit icon.**

Select the **green + icon** to expand the payment and view more details. Select the **red - icon** to collapse the payment details.

You'll notice **limited editing options** because the payment has been deposited.

You will need to remove the deposit to adjust/edit the received payment. If the payment has **not** been deposited, you'll have editing capabilities.

How to Remove the Deposit

Select the **hyperlink** to view the deposit.

Select **Delete.**

Payment Correction and Re-deposit

Navigate back to the **Receive Payment** tab.

Select the **payment**.

From here, you can remove the credit memo.

Locate the **payment** in the chart > Select the **Credit Memo** box > Enter the **correct amount**.

Select the **Payment** box > Enter the **correct amount** > Select **Save.**

Select the **Entered Amount** field > Enter the **applied amount.** ***The Entered Amount and Applied Amount fields must match.***

Select **Save & Deposit** to finalize the changes.

You'll be automatically routed to the **Deposits tab**. The **Property/Company** will auto-populate. Select the **Deposit Account** from the dropdown menu.

Select the **correct payment** from the **Undeposited Funds** list > Select **Add Selected to Deposit.**

Select **Save.**

Select **Back To List** to return to the Deposits view.

You can view the deleted deposit and the corrected deposit.

Related tutorials: [How to Receive Payment/Apply Credit Memo Without an Invoice](https://support.raamp.com/wiki/17)\ [How to Apply a Credit Memo when Receiving Payment](https://support.raamp.com/wiki/112)