Before you setup the online check-in, you must make sure you have set up the pre-stay document. To do so, please follow the article [How to Setup a Document](https://contact.roomraccoon.com/en/support/solutions/articles/150000188773-how-to-setup-a-document).

We recommend that you explain the benefits of checking-in online to guests. Even better, if you have RaccoonUpsell enabled, you should encourage guests to use online check-in in order to facilitate the purchase of extra services that can enhance their stay. In the email, to promote this you could write, for example:

- Reduce your waiting time at the reception desk
- Upgrade to a better room (if available)
- Book breakfast (if you have not yet)
- Reserve parking

How to setup the online check-in guest details?

The online check-in is the perfect opportunity to collect all necessary guest details which weren't captured during the booking process. To select which guest details you would like to receive, please follow these steps;

Navigate to **Settings** &gt; **Account.**

Now you can select which details you'd like to request during the online check-in. You can choose to hide or show the fields, as well as decide if you want the information from the main guest only or of all guests staying.

Simply click on which option has your preference.

How to setup the online check-in document?

In the pre-stay document, make sure the replace tag %onlinecheckinlink% is added. Only by adding the tag, will the link be added to the document, enabling guests to make use of the functionality.

In the reservation, there are 2 ways to access the online check-in:

1. Through the pre-stay document
2. By using the online check-in icon

To access the online check-in either way, please open up the reservation.

Claudie Harding
1 Guest | bed & breakfast

To open the online check-in through the document, scroll down to the documents and select the pre-stay document. Click the paper aeroplane icon to view and send.

In the email field, the guests email will automatically be filled in, but you can edit if you would like to send it to a different address.

Click here to be redirected to the online check-in.

To open the online check-in through the icon, please click here.

Roomraccoon

This guide provides step-by-step instructions on how to set up online check-in for a hotel. It also offers tips on explaining the benefits of online check-in to guests and promoting additional services. The guide covers accessing online check-in through the pre-stay document or using the online check-in icon. It is a helpful resource for hotel staff looking to streamline the check-in process and enhance the guest experience.

How to Setup the Online Check-in

How to setup the online check-in guest details?

How to setup the online check-in document?

Accessing the Online Check-in