How to Un-Invoice an Invoiced Job

Learn how to quickly un-invoice a booking in Journease. This guide will walk you through the simple steps to reverse the invoicing process for a specific booking, ensuring your records are accurate.

Support Team
7 steps
20 seconds

Journease

**Please be aware that any actions on this screen are permanent and should be used with extreme caution!** \ **Any physical Invoices that are un-done should be destroyed and your customers should be notified to do the same.** \ **DO NOT confuse ROLLBACK INVOICES with UN-INVOICE - If you are unsure please contact us. Making mistakes on this screen may incur additional support charges.**

Navigate to [https://go.journease.co.uk/#/](https://go.journease.co.uk/#/)

Click "Other"

Click "Invoice Admin"

Under Un-Invoice, enter your (From) & (To) values - This is the range of Invoices that need to be deleted. All Invoices between these values will be un-invoiced. If it is just one invoice that needs to be un-invoiced, enter the same Invoice number in the From & To fields

Under the Confirm Passphrase, Type "UN-INVOICE" + the Invoice Number (To) value

Click "Execute"

In the popup, Click "Yes"

You can now modify the Job you have just un-invoiced, such as changing the price, and then re-send the Invoice