How to Update Contact's Status and Unsubscribe in HubSpot

Learn how to manage email communication preferences for your contacts within HubSpot. This guide provides a simple way to update lead status and subscription statuses and ensure your contact lists remain accurate.

Cheryl Parker
6 steps
38 seconds

HubSpot

Go to CRM - Contacts, search for your contact by email

Select the contact you want to update

Set 'Lead Status' to appropriate selection.

If it is a Competitor or the contact needs to be Unsubscribed, Set the 'KELC Do Not Contact Reason'

If they need to be Unsubscribed, Click 'View subscriptions' in the Communication subscriptions section of the contact record.

Click 'Unsubscribe' next to the 'One-to-One' subscription type. Or Unsubscribe to all.