How to forward calls to a cell phone from your extension (for Advanced User scope and higher)

When you log in, at your home screen, you should be able to see an icon label "Answering Rules" in the top middle of the page. Click that.

Click "Add Rule" (on the righthand side of the page)

Click this dropdown to see a list of available Time Frames to choose from. (Generally, the Business Hours Time Frame works. If you would like call forwarding to happen outside business hours, you may need to contact your administrator to have them add another Time Frame (depending on your user permissions). If you would always like calls to be forwarded, then modify the answering rule with the Default Time Frame.)

Click the "Simultaneous ring" field. This option will ring your extension and your cell phone at the same time, and offers the most flexibility.

Click the "Ring all user's phones" field. (if you do NOT want to ring your web soft phone and mobile phone as well, do NOT click this option)

Click the "Answer confirmation for offnet numbers" field. (This will cause voicemails to be left at your extension's voicemail, instead of on the voicemail of your cell phone. If you would like callers to be directed to the voicemail of your cell phone, keep "Answer confirmation" turned OFF.) Note: remember that you can check your voicemails using the mobile app, web soft phone, or portal, so voicemails left at your extension should still be accessible while out of office.

Click the "Extension, number or phone" field and enter your phone number here (without the country code or "1" in front.)

Click the clock next to the text box where your phone number is entered if you would like to add a ring delay.

Adjust the slider to change the ring delay time. This will allow your desk phone to ring a number of times before the cell phone rings. (Each ring is 5 seconds, so we recommend a minimum of 10 seconds of delay.)

Make sure to click "Save."

Confirm that the answering rule you created is at the top of the priority list and that it says "Active" next to it (if it is supposed to be active immediately.)

To change an Answering Rules priority, click and hold on the up-down arrow icon to the left of the answering rule, then drag that rule up or down. Answering rules are prioritized in a top down way, so the rule at the top will be active so long as the Time Frame it is using is currently in effect. Once the Time Frame expires, the next highest answering rule will become active.

If you change the order of your answering rules, you should get a message that looks like this.

On the righthand side of the message, there is a blue "Save" button. Be sure to click this if you would like the new priority to be saved.

If you would like to delete an Answering Rule, move your cursor to the far righthand end of that rules row and an "X" should turn red. Click the "X" to delete the rule. The Default answering rule can not be deleted.