How to reset user passwords and resend welcome e-mails

Passwords can only be reset from the web application. If you reset a password do not resend the welcome email.

Ext-Tech

Navigate to "Users"

Click on the user your would like to reset the password for

Click "Edit"

Resend User Welcome Email

Click "Resend Welcome Email"

Click "Send Welcome Email"

If you hit 'Resend Welcome Email' you do not need to change their password because their is a temporary password within the welcome email. If they are having trouble receiving the email, reset their password - do not resend the welcome email - and have the download the app and sign in with the new password you provided. \*Your team name is the unique part of the url for your portal.

Reset User Password

Click "Reset Password"

Click the "Password *" field.

Type in the new password (it must be at least 8 characters) and click "Save"

Click "Save" in the user profile. This will take you back to the main list of users

Example of what happens from the app once the password is reset

The user will need to add in their email and the 'reset' password

Click the box to accept terms and conditions

Click "Log In"

Type in the new password

Re-enter the new password

Click "Continue"

Then it will open to the users dashboard