Click "IVR Name:"

Enter a unique IVR name (identifier)

Click "IVR Number:" Enter a unique IVR number

Click "Please select ..." on Greeting to select a greeting sound file.

- **IVR Type**

Users can choose between 3 different IVR types:

1\. **Standard IVR** - It is used for a small range of options (0-9).

2\. **Multi-digit IVR** - It is used for a wider range of options (10-9999999999).

3\. **PIN-based IVR** - It is used for dialing local/remote Destinations by providing a pre-set IVR PIN number.

Select a desired IVR type

(E.g. Standard IVR)

- **Destination Type**

Set a proper 'Destination Type' for each digit pressed

(E.g. 'Extension')

Users can choose among the following 'Destination Types':

• **IVR** - After selecting this 'Destination Type', enter the number of the IVR in the 'Destination' field.

• **Queue** - After selecting this 'Destination Type, enter the number of the Queue in the 'Destination' field.

• **Conference** - After selecting this 'Destination Type', enter the number of the Conference in the 'Destination' field.

• **Extension** - After selecting this 'Destination Type', enter the number of the Extension.

• **Ring Group** - After selecting this 'Destination Type, enter the number of the Ring Group in the 'Destination' field.

• **Voicemail** - After selecting this 'Destination Type', enter the number of the Extension that will point to its Voicemail in the 'Destination' field.

• **Directory** - After selecting this 'Destination Type, the 'Destination' field will be grayed out, but for further configuration, please refer to the screenshot below.

**NOTE:** With this option selected, users will be able to dial an Extension by entering the first three letters of the Extension's first or last name, if it is provided. Choosing whether to use the first or last name depends on the selection in the 'Options' menu.

Please note that Directory's "Response timeout" and "Digit timeout" are inherited from the IVR's 'General Settings'. After entering the Directory from an IVR for example, the user will have the same amount of time to start typing as set on IVR.

• **Remote Access** - After selecting this 'Destination Type', choose between 'Destinations' or 'Voicemail'.

• **Fax to E-mail** - After selecting this 'Destination Type', enter the number to which the specific fax will be sent as an e-mail.

• **Call External Number** - After selecting this 'Destination Type', define an external number.

• **CRM Routing** - After selecting this 'Destination Type', select a specific CRM rule.

In this example, we select Extension as Destination Type.

- **Destination**

Select a specific Destination to which the call would be redirected

(E.g. If 'Extension' is set as a 'Destination Type', then a specific Extension number should be entered in this field.)

(E.g. If 'Extension' is set as a 'Destination Type', then a specific Extension number should be entered in this field.)

EXAMPLE: Once a greeting message (e.g. 'Press 1 for Receptionist') is played to the caller, s(he) should be redirected to a specific Destination. Users can here set a Destination to which the call would go after the caller presses '1'.

We are adding one more destination type, which is Voicemail.

Then select the extension number or virtual voicemail box as the Destination.

IVR Creation