Click the "**Search**" field and Search for "**Data Migration**"

Refresh the Page and Click "**Data Migration**"

Select "**Freshdesk**" in the Helpdesk Service Field.

Click the "**Domain**" field write your Freshdesk Domain here.

For the "**API Key**" please go to your **Freshdesk account** and click on the Name Icon at the top right side.

Copy your "**API Key**" from here and **go back to your Onsite account**.

Paste the "**API Key**" here and Click "**Submit**"

Click "**Next**" (By default, Agents, Customers and Applications are selected by default but you can check or uncheck “Ticket Comments” to import or skip.)

Select the user fields and Click "**Next**"

Select the ticket fields to import and Click "**Next**"

You may close this page and continue using the system. You will receive a notification once the import process is finished.

Total amount is not available for some objects due to Freshdesk API limitations.

You may close this page and continue using the system. You will receive a notification once the import process is finished.

Importing Freshdesk data into Onsite