Navigate to [https://www.cardpointe.com/account/#/dashboard](https://www.cardpointe.com/account/#/dashboard)

Click on your organization's name. There may be two listed if you also have an ACH merchant account. You may need to toggle between the two to find the correct account. 

Alert! Fiserv ACH statements are not available online. They are emailed to the contact email address when the account was created. If that needs to be updated, please create a support ticket in the CardPointe portal under Demographic change located here: <https://www.cardpointe.com/account/#/support/ticketcreate/>

The PDF will breakdown the transactions, fees, and adjustments from the previous month of processing. 

If you have questions about the billing amount, please open a support ticket here <https://www.cardpointe.com/account/#/support/ticketcreate/> and select the Statement/Reporting Assistance reason. 

Please be aware that CardConnect charges monthly on the 2nd of each month. They apply fees to any donations that were funded on that day (net deposit). As a result, reconciliation numbers may not align on that particular day.

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This guide provides step-by-step instructions on how to access your CardConnect monthly statement. By following these simple steps, you can easily view and manage your merchant services, making it convenient and efficient for your organization.

Merchant Services - Accessing your CardConnect monthly Statement