New Exchange Pricing rules

Learn how to configure exchange pricing rules in Logisy, including exchange credits, order values, price difference waivers, discount carry-forward, and collection-based waiver rules.

Mahesh Vallapuri
10 steps
31 seconds

Logisy

On your Pragma dashboard, Navigate to Settings > Returns Management > Configure Exchanges.

Scroll down to Exchange pricing rules

Select the "New pricing rules" option to get the new logic applied on your exchange processing

The Return Item Credit Basis determines how much value is assigned to the returned product when creating the customer's new exchange order. For example, if a customer purchases a product with an original price of ₹1,000 but receives it for ₹900 after a ₹100 discount, the exchange order can be created in three different ways: Paid Price The exchange credit is based on the actual amount paid by the customer. Original price: ₹1,000 Discount: ₹100 Amount paid: ₹900 Exchange credit: ₹900 Original Product Price The exchange credit is based on the product's original price, ignoring the discount that was applied to the original order. Original price: ₹1,000 Discount: ₹100 Amount paid: ₹900 Exchange credit: ₹1,000 Original Product Price with Discount Carry Forward The exchange credit is based on the original product price, but the discount from the original order is carried forward to the new exchange product. Original price: ₹1,000 Original discount: ₹100 New exchange product price: ₹1,000 Discount carried forward: ₹100 Customer effectively gets the new product for ₹900

Select the preferred credit basis

The Exchange Order Value Mode defines how the new exchange order is created. For example, a customer is exchanging a ₹1,000 product for a ₹1,200 product: Actual Exchange Value: The new exchange order is created at the full price of the exchange product — ₹1,200. Zero Value Order: The new exchange order is created based on the difference in value between the original and exchange products. If there is a difference, the order is created for the difference amount — ₹200. If there is no difference, the order is created at ₹0.

This setting defines the **minimum value of the exchange order when the amount payable is ₹0**. There are two options: - **₹0 when payable is zero** → If there is nothing for the customer to pay, the exchange order is created with a **₹0 value**. - **₹1 when payable is zero** → If there is nothing for the customer to pay, the exchange order is created with a **₹1 value** instead of ₹0. This can be used when Shopify or the accounting system requires the exchange order to have a non-zero value. **Note:** This setting is applicable only when **Zero-value order** mode is selected.

This setting defines the **maximum price difference that can be automatically waived** during an exchange. For example, if you set the threshold to **₹50**: - Exchange product is **₹1,020** → difference is **₹20** → ₹20 is **waived**. - Exchange product is **₹1,050** → difference is **₹50** → ₹50 is **waived**. - Exchange product is **₹1,080** → difference is **₹80** → the difference is **not waived**, and the customer pays ₹80. **In short:** You can set a limit up to which small product price differences are waived. **Any applicable exchange/handling charges are not included in this threshold.**

These rules decide **when the price difference is waived during an exchange**. 1. **Same SKU / Same Variant**\ Customer has **Black T-shirt, Size S** → exchanges for **Black T-shirt, Size S**.\ → Price difference is waived. 2. **Variants of Same Product**\ Customer has **Black T-shirt, Size S** → exchanges for **Black T-shirt, Size M**.\ → Price difference is waived. **Difference:** Point 1 is **S → S**, while Point 2 is **S → M**. 3. **Products in Same Collection**\ Customer has **T-shirt A** → exchanges for **T-shirt B**. Both are in the same collection.\ → Price difference is waived.

Upon selecting Products in Same collection\ \ Same-Collection Waiver Scope This setting defines **which collections qualify for the price waiver**. - **Any shared collection** → The price difference is waived if both products belong to **at least one common Shopify collection**. - **Only selected collection IDs** → The price difference is waived **only if both products belong to the specific collections you select**.