Navigate to the Paid Invoice on the front-end of the system.

The Payload Transaction ID: (txn_3ehIv8C4ZXbP51GPjD5V) will be displayed on the Invoice. This ID is generated by Payload and can be used on the Payload Profile to locate the invoice and its payment history.

Click "Accounting" to navigate to the interface.

Once a Payment is received on an Invoice, Payload will take 2–4 business days to process it. After processing, the Deposit will be available in the BE Accounting module for recording.

Use the small calendar icon to search for the Payload Deposit.

Click the corner checkbox to select all Payload Deposits to record.

Ensure that the correct Bank Account and the Deposit Date are correct.

Check that the Deposit amount matches what was received in the Bank Statement from Payload.

Navigate to the Invoice in the front-end of the system.

INVOICE

# BEC-12749

PAID

BALANCE DUE

$0.00

Bill To
Eddie Williams
maisulssamanta@gmail.com

Invoice Date : 04/02/2025

Due Date : 04/09/2025

Payment Details : $25.00
paid via Payload [Transaction ID: txn_3ehTQadt8awY3dexTjD5V]
processed at 04/02/2025

#	Item & Description	Price	Quantity	Amount
1	

Digital Listing Ads

	$25.00	1	$25.00

Total Due

Sub Total	$25.00
Tax (7%) *	$0.00
Total	$25.00
Notes0
Audit Logs
04/02/2025 03:26 pm
Samanta Maisuls created the invoice
04/02/2025 03:29 pm
Eddie Williams paid the invoice ($25.00) success via Payload (impersonated by Samanta Maisuls)

-- Select Payments--

comments

The status of the Invoice will revert to "Open" and a new Payment can be recorded.

INVOICE

# BEC-12749

OPEN

BALANCE DUE

$25.00

Once a Refund is received on an Invoice, Payload will take 2–4 business days to process it. After processing, the Refund will be available in the BE Accounting module for recording.

Click "Accounting" to navigate to the BE Accounting interface.

Use the small calendar icon to search for the Payload Deposit with the Refund.

The Refund will show highlighted in yellow and with a negative amount.

The Undeposited Funds page will populate. Ensure that the correct Bank Account and Date are selected.

On the "Received From" field select the Customer profile for the Agent.

Reference the Invoice on the Description field.

Add the Amount of the Invoice as a negative.

Link the Deposit to the Refunded Invoice Payment

Click the "Search Customer" field and type the Name of the Agent.

Click the "+" of the Invoice that was Refunded.

If a new Payment has been recorded to the Invoice, then the "Action Button for the  Invoice Payment can be selected.

Select the Checkbox for the Refunded Payment under the "Credits" section.

Ensure that the "Amount Received" remains at "0.00".

Ensure that the "Amount to Credit" remains at "0.00".

Total Payment

Amount to Apply	$25.00
Amount to Credit	0

Overview of Payload Payment Refunds

Review the Invoice

Record the Deposit

Refund the Invoice

Record the Refund

Link the Deposit to the Refunded Invoice Payment