Select the 'Menu' icon at the top-left of the screen to open the side navigation bar.

Use the search and filter options to find the user you wish to reset.

Select the user and open the Actions menu. It is also possible to select multiple users at this point, if required.

Choose to reset password or reset MFA. If both resets are required, simply perform one action after the other.

Both actions will ask for confirmation before the reset is performed.

Sovaonline

How to reset a Sova platform user's password and multi-factor authentication (MFA).

Password and MFA reset