Queries - how to respond and add
Support Hyggio
19 steps
2 minutes
Hyggio
1
When you're logged in to Hyggio, click "Trials" in the left side menu
2
Select trial by clicking its name
3
Select Patients in the left side menu
4
Click Visits next to the selected patient
5
Open the visit by clicking on its name or by clicking three dots menu and select "Open".
6
A new icon has been introduced to indicate Queries. If there are any new queries, an orange dot will appear next to the icon. Clicking the Query icon opens a panel on the right- hand side displaying all queries added within the visit.
7
Queries are grouped into: Open, Respond, Resolved and All. Each status is indicated by a different color. Clicking on a specific color will filter the list to show only queries marked with that color.
Respond to query
8
To respond to a query, select "Open"\ The related procedure will automatically appear on the left-hand side. You will also see the queries associated with that procedure next to the procedure, indicated with colors.
9
Type yor response in the message field and click "Send"
10
You can also indicate queries as resolved by selecting "Mark as resolved".
Add a query
11
To add a query navigate to the procedure and select the field where you want to add it.
12
Next to the selected field click three dots menu
13
Select "Add query"
14
A panel will open on the right-hand side, allowing you to add and send query. Enter the query text and select the recipient.
15
You can select General or individual team member
16
Click "Send"
17
Click back to return to the query list
18
Clicking on "Query" icon again will close the Wuery panel on the left-hand side.
19
Queries - how to respond and add
Support Hyggio
19 steps
2 minutes
Hyggio
1
When you're logged in to Hyggio, click "Trials" in the left side menu
2
Select trial by clicking its name
3
Select Patients in the left side menu
4
Click Visits next to the selected patient
5
Open the visit by clicking on its name or by clicking three dots menu and select "Open".
6
A new icon has been introduced to indicate Queries. If there are any new queries, an orange dot will appear next to the icon. Clicking the Query icon opens a panel on the right- hand side displaying all queries added within the visit.
7
Queries are grouped into: Open, Respond, Resolved and All. Each status is indicated by a different color. Clicking on a specific color will filter the list to show only queries marked with that color.
Respond to query
8
To respond to a query, select "Open"\ The related procedure will automatically appear on the left-hand side. You will also see the queries associated with that procedure next to the procedure, indicated with colors.
9
Type yor response in the message field and click "Send"
10
You can also indicate queries as resolved by selecting "Mark as resolved".
Add a query
11
To add a query navigate to the procedure and select the field where you want to add it.
12
Next to the selected field click three dots menu
13
Select "Add query"
14
A panel will open on the right-hand side, allowing you to add and send query. Enter the query text and select the recipient.
15
You can select General or individual team member
16
Click "Send"
17
Click back to return to the query list
18
Clicking on "Query" icon again will close the Wuery panel on the left-hand side.
19
