If Rockerbox loses connection to your ad account you will receive an email and a notification asking you to re-authenticate the account in Rockerbox.   

Until the account is re-connected, spend for the platform will not be reported in Rockerbox. 

Re-authentication may be required if you change your password in the ad platform, or if the user whose account is connected no longer has access to the ad platform.

The user who authenticates the account should have full admin access to the ad platform. 

In the Data > Advertising Platform tab, you will see an alert triangle next to the account that needs to be reconnected. 



Click "View Issues" and "Reconnect."  You will be prompted to log in to the ad platform.  Complete the steps requested. 

Scroll down to the bottom of the Advertising Platform page to confirm that the connection was successful. 

If the connection was successful, you will see a green check and "Connected" next to the ad account name. 

If you need to remove an account that is no longer active, click the trash icon. 

Spend will be automatically re-ingested for the time period over which the authentication had lapsed. 

Need further assistance?  Reach out to [support@rockerbox.com](mailto:support@rockerbox.com) with more information, including 
- the ad platform name
-  screenshots of an specific errors

Scroll down to the bottom of the Advertising Platform page to confirm that the connection was successful. 

If the connection was successful, you will see a green check and "Connected" next to the ad account name. 

Spend will be automatically re-ingested for the time period over which the authentication had lapsed. 

Re-Authenticating Ad Accounts