This will take you to a filtered list view of completed service request. Open the action menu by clicking on the ellipsis icon (three stacked dots) on one of the requests on the right side of the list.

This will bring you to the "Quick Review" screen - this is a split screen with list of SR's to be reviewed on the left and details of the selected SR on the right. Click on any SR to view the details on the right side of the screen.

Review the technician notes on the SR to make sure you are happy with the completeness of the notes/photos or if there are other actions that need to be taken, ex., place on-hold, re-open, etc.

If you are satisfied with the details, Click "Review". If you are not satisfied, please review Step-9 or Step-10. 

Select the appropriate note that will go to the resident via text and/or email.

\*\*\*Note - this list may very from client-to-client; "Completion Notification" is the default. 

Click "Submit Review" to finalize the review and archive the request.

Please select the appropriate notification to send to Sidney Alanozzo at 1206161234 (res.email99@gmail.com)

COMPLETION NOTIFICATION (default selection)
Bay Bridge Apartments SERVICE UPDATE: Your request is complete! See details and leave feedback here: URL_TBD
PARTIAL COMPLETION (vendor or follow-up required to finish repair)
Bay Bridge Apartments SERVICE UPDATE: Your service is partially complete, but requires further repair. It will likely be a few days - please call the office at +1 844 473 7887 with questions (ref. SR1998307).
CONTACT OFFICE
Bay Bridge Apartments SERVICE UPDATE: When possible, please call the office at +1 844 473 7887 concerning your service request (ref. SR1998307).
Do Not Send Notification to Resident

ServusConnect will make our best efforts to deliver the selected message to the resident, provided the phone number and/or email address are valid. If successful, the selected message content will be added to the Recent Resident Notifications widget.

If you are not satisfied with the repair notes and want the technician to take additional actions, click "Reopen" and the request will be routed back to the technician in the "Open" state. Be sure to add further context in the SR notes so the technician can take appropriate actions.\
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\*\*\*Note - this is a helpful action if you want additional notes or photos from the technician before you archive the request.

If you need to review further details on the request, like adjust the Resident-facing notes or put the request "On-Hold", click "View Service Request"

To edit the resident completion notes, click "Edit"

Type "It seems to have fixed the issue, but if it starts leaking again, please be sure to let us know - have a great day!"

Edit the resident-facing notes as needed then click "SAVE".

To review the request directly from the SR detail page, click the "Review" icon.

Make the appropriate selection and click "Submit Review".

That's it! Click "Dashboard" to go back to the dashboard.

Servusconnect

This step-by-step guide provides instructions on how to complete the review step for completed service requests in NetVendor Maintenance.  This will Archive the request.

Completing the Review Step for a Completed Service Request