Only your Telstra email address or associated alias will work when signing in to the webmail portal. Your email address or alias usually looks something like [johnsmith@bigpond.com](mailto:johnsmith@bigpond.com), [johnsmith@bigpond.net](mailto:johnsmith@bigpond.net) or johnsmith. Other types of email addresses you may have used when creating your Telstra ID such as [johnsmith@gmail.com](mailto:johnsmith@gmail.com) will not work when accessing your Telstra email account.