Step by Step Instructions
1
Log in at [chatbot.meera.ai](https://chatbot.meera.ai) and go to **Reports**
2
From the drop down menu, select **Hard and Soft DNC Report**
3
Select **Filters**
4
Under **Campaigns**, choose a specific campaign or leave the field blank to include all campaigns
5
Choose whether you want to download the **Hard DNC** or **Soft DNC** report
**Hard DNC vs Soft DNC explained:** - **Hard DNC:** The contact has explicitly opted out — messaging stops immediately and permanently. - **Soft DNC:** The contact has expressed disinterest or is not ready to engage, but has not formally opted out.
6
Under **Date Range**, select the time period you want the report to cover
7
To set a custom range, use the **From Date** and **To Date** fields
8
Click **Submit** to run the report
9
Click **Export** in the top left to download your report
Step by Step Instructions
1
Log in at [chatbot.meera.ai](https://chatbot.meera.ai) and go to **Reports**
2
From the drop down menu, select **Hard and Soft DNC Report**
3
Select **Filters**
4
Under **Campaigns**, choose a specific campaign or leave the field blank to include all campaigns
5
Choose whether you want to download the **Hard DNC** or **Soft DNC** report
**Hard DNC vs Soft DNC explained:** - **Hard DNC:** The contact has explicitly opted out — messaging stops immediately and permanently. - **Soft DNC:** The contact has expressed disinterest or is not ready to engage, but has not formally opted out.
6
Under **Date Range**, select the time period you want the report to cover
7
To set a custom range, use the **From Date** and **To Date** fields
8
Click **Submit** to run the report
9
Click **Export** in the top left to download your report
