**Important!** Our text to give number will be updating on January 14th from 56651 to 855-800-4975. This number will effect:

- Text to Give
- Text to Register
- One-time login codes
- 2 Factor Authentication codes
- Outbid Notices

We appreciate your patience and understanding with this transition.

If the Date Ranges are empty, your reports will include all donations under the Donations/Text-to-Give &gt; Manage Donations.

Reports that include Text-to-Give Donations

- Event Sales
- Post Event report
- Auction Overview 
- Non Silent items

**Dashboard &gt; In Event** includes Text to give/Online Donations in the ‘Donations’ total and will also show only the donation amount (no cc fees added) in the TTG section.

**Text to Give Confirmation Receipt:** The first email listed under Contact Information (Software Settings &gt; Event Settings &gt; Event Support Contact) will receive a confirmation receipt of any completed text to give donations submitted

If you have a guest that starts a donation by texting your keyword to 855-800-4975 but backs out of the page before finalizing their donation, it will register under your Donations / Text-to-Give page. To find this, First Click Donations/Text-to-Give.

The donor's phone number will be on file so you can send them a reminder text to complete their donation by clicking "Resend Text" under the tags column.

**Incomplete Donations - No phone number**

If you see an Incomplete status without a phone number, that means the donor backed out of the donation before entering their phone number. These incomplete donations will not count toward your donation total. You can delete these by clicking the remove button on the far right.

Text to Give Reporting and Incomplete Donations

Reports that include Text-to-Give Donations

Incomplete Donations