Find the purchaser you would like to refund. Then, click the blue dropdown arrow next to their name. 

Click the refund arrow - this will bring you to the refund page. 

To refund per ticket, utilize this area. 

If you'd like to refund a specific dollar amount, click here.

If you'd like to refund the entire line item, click here.

Resending a Purchase Receipt After a Refund

Click the envelope icon. This will send a receipt to the email on file for your purchaser. 

**Deleting Bidders?** 

After refunding the ticket purchase, if your guests were converted to bidders, the information will still remain under Bidders &gt; Manage Bidders. If you are looking to remove them completely, please delete their bidder profile under Bidders &gt; Manage Bidders. You will need to find these guests that have been converted to bidders and delete the bidder record. Select those bidders and scroll down the Batch Update and toggle the delete button and also typing delete to confirm. 

**NOTE:** You will not be able to delete the bidder record if the bidder has made any bids or purchases. To tell if the bidder has made any purchases or bids, there will be a green 'has bids' tag. Simply click on that tag to delete all bids. 

**Can not process a refund?**

1. Verify the status on the merchant page. If the status is in "SUBMITTED FOR SETTLEMENT" status then you can not process a refund yet. The transaction needs to be settled first. The settled process should take less than 1 day.  Once the status is settled process the refund.
2. **If your account has been paid out already, you will not be able to process a refund.**

Ticket Sale Refund

Resending a Purchase Receipt After a Refund