Once you have logged into the ECA Learning Hub portal with your unique username and password, you will be taken to the home page

From the home page, click Toggle workplace launcher (the nine dots) in the right-hand corner

On the User Management Dashboard, the details of both your personal and organisational accounts will appear. 

In the left hand box, this showcases:

- your name
- your role
- your personal customer number

In the right-hand box showcases:

- your organisations name
- subscription expiry date
- your organisations customer number
- user allocation count

The user allocation count shows how many active subscription seats have been allocated out of your subscription tier total.

By default, the User management dashboard displays any users who have an active or cancelled subscription for your organisation. 

You can filter this table to show only active or only cancelled users by clicking the status drop-down menu.

The other optional view for the dashboard is card view, which can be activated by clicking the display drop-down box

Complete all mandatory fields as marked by asterisks

The optional fields are; City, Portfolio and State.

Once completed, click Save

Once a new submission has been created, you will need to allow up to two hours for the changes to be  implemented and reflected on your account

The new user request will show on your dashboard as ‘pending’ until the submission is successful. Please note: 

You can cancel the request during a pending status by clicking the red bin icon on the right-hand side

To edit a users details, click the cog symbol.

From here you are able to update a users:

- first name
- last name
- email address
- service

Using the update a user’s service function is a great option for any team members who are transferring to a different centre within your organisation. 

Please note: Students can only have one service assigned to them, so if the team member is a casual team member, you will need to select one home base location.

To assign the role of group Coordinator, click on the person icon

To assign the role of Group Coordinator, click on the drop-down menu and select Group Coordinator

Then select the service or services that this user will have oversight of.

 Please note: Group Coordinators can have multiple services assigned to them to have oversight of

To update a users allocated role, click on the person icon

To unassign the role of group coordinator click on the dropdown and select None.

This will remove the assigned role of Group Coordinator and return that user to a student only role.

f you have an educator who is going on temporary leave or leaving your organisation permanently, you can cancel their subscription by clicking on the bin icon.

Once selected, you will be requested to confirm the cancellation.

Click Confirm

You have the option to reactivate cancelled subscriptions. This is a great option for when you have team members returning from temporary leave.

To best filter your search, click on the Status dropdown and selected Cancelled

This will then restrict your search to any users who have held a subscription in your organisation. 

To reactivate the subscription, click on the plus icon.

Select the service the user will be returning to from the drop-down menu.

You can search the User management dashboard by entering text into this box:

You can search for a user by:

- username (unique customer number)
- first, last or full name
- email address
- role type

User Management Dashboard - Account Manager