How RaccoonPay Can Effectively Save You Time?

- By minimising the use of cash, you also minimise the time your accounting team needs to spend tracking, receiving and reconciling payments.
- Manual-intensive tasks such as counting money or entering the digits of a credit card are no longer the case with RaccoonPay.
- Automated data processing replaces double-checking details manually, and prepayments can be requested for partial or full amounts set by default, removing any chance of typing errors.
- No one needs to be available to track payments. Online payments enable your guests to do transactions at any time of the day, so It doesn't matter if you have a staff shortage or your office is closed.
- Increased transaction security minimises having to chase guests to pay. With RaccoonPay's 3D Secure payments ( which always occur when the cardholder initiates a payment), the charge for a chargeback will be reduced by 100%. Would you still like an overview of everyone with a due amount in the reservation after checkout? Have a look at the debtor's report!
- Optimise flexibility by offering online payments along with your RaccoonPay card machine. This gives customers a convenient payment choice, and there is no limitation for only cash or check, which saves time for your staff members. Offer a payment request in the pre-arrival email and no longer waste time with payments at the reception. If you would rather have a booker pay at the reception as a service, they can check in online and, with just one click, process the due payment to your card machine.

- Carefully consider what payment options you would like to offer your guests. Our payment methods are MasterCard (3D Secure) & Maestro POS, VISA (3D Secure) & V-Pay POS, American Express, IDEAL, Bancontact and Giropay.
- All settings need to be correctly set within the different parts of RoomRaccoon.
- Do not use an iFrame with your website-linked Booking Engine. This means the reservation (including payment) cannot be forwarded to RoomRaccoon.

How to check which of your room categories requires a full or partial payment?

If a room category requires a [prepayment](https://help.roomraccoon.com/en/article/how-can-i-ask-for-an-advance-payment-fzcx1f/), the currency symbol will be in dark grey. You will see the required percentage if you move your mouse over the currency symbol.

The currency symbol will be light grey if a room category doesn't require a prepayment.

How to see which payment methods have been enabled?

Under Settings, you will see which [payment methods](https://help.roomraccoon.com/en/article/which-payment-methods-can-i-activate-sc5jto/)have been enabled.

Enable all payment methods by default
IDEAL
Bancontact
Giropay
Accept American Express
Require credit cards for non-prepaid reservations
REQUEST PAYPAL

How to require a payment for any outstanding amount in the online check-in?

Click this dropdown to select the option to make the guests pay the due amount in the [online check-in](https://help.roomraccoon.com/en/article/payments-via-the-online-check-in-jep0i7/).

No payment in online check-in.
Guests are forced to pay the due amount in the online check-in.

Please also indicate here whether the advance payments include tourist tax.

City Tax
SHOW PRICES INCLUDING CITY TAX AND ADD-ONS

INCLUDE CITY TAX IN PREPAYMENT

Add a text to payment methods to draw bookers' attention to filling in the nationality, for instance, the IDEAL option in the Netherlands.

**How can I avoid channel collections from booking channels?**

- Go to the extranet of your booking channel and adjust your payment preferences.
- Look at your virtual credit card management or request a guarantee.
- With RaccoonPay, you can store these cards in the reservation, so they can be easily charged when needed.
- Be aware that credit card commissions are lower than virtual credit cards.
- Having a credit card as a guarantee will also allow the guests to pay at the reception, where virtual credit cards need to be charged via the reservation (excluding city tax). 

**A payment has failed. What now?**

It's important to look at the [error message in the payment overview](https://help.roomraccoon.com/en/article/payment-corrections-yu2dew/). When RoomRaccoon is working on it, it might be helpful to mail[pay@roomraccoon.com](mailto:pay@roomraccoon.com) to discuss the reason for a failed payment. The RaccoonPay team will be happy to help.

**The Advantages of using the RaccoonPay Card Machine**

- Reservation-initiated payments are easily transferred from the reservation to the card machine so that there are fewer chances for typos or errors.
- With the [RaccoonPay card machine ](https://help.roomraccoon.com/en/article/raccoonpay-card-machines-14p8013/)at the reception, people are more likely to pay with a national debit card (e.g., Visa Debit or Maestro), falling under a lower [transaction fee ](https://help.roomraccoon.com/en/article/managing-all-of-your-payments-in-roomraccoon-t91p7f/)than normal credit cards. Your commission costs will be lower, but it is also more convenient for guests.
- Know what your costs are! Many payment and card machine providers must be more transparent in explaining their commission rates, whereas RaccoonPay uses clear and upfront known rates.

Roomraccoon

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The various articles about  RaccoonPay provide a good overview of what the payment platform offers. But how do you get the absolute most out of RaccoonPay? 

RaccoonPay enhances your overall RoomRacoon system and how you manage your accommodation payments. RaccoonPay can effectively halve the time you spend manually dealing with all incoming and outgoing payments connected with efficiently running your accommodation.

Using RaccoonPay in The Best Possible Way- RoomRaccoon